Small Business Banker - Warragul

NAB; Warragul; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Enhanced leave options

Wellbeing support

NAB Perks access

Career development opportunities

Job summary

NAB in Warragul, VIC, is seeking a Business Banking Specialist to grow local SME relationships and revenue within our Small Business team. You will partner with local communities, NAB branches and brokers to deliver tailored banking solutions that help small businesses flourish.

You will work in a collaborative, customer-obsessed culture, meet sales targets, manage risk, and apply relationship management and problem-solving skills to support customers’ goals and drive portfolio performance.

Qualifications

• Motivation to build genuine personal connections with customers.
• Lending experience in business or retail banking.
• Proven track record of meeting sales targets.
• Strong understanding of the SME market.
• Strong customer and relationship management.
• Problem solving, critical thinking and negotiation skills.

Responsibilities

• Grow and deepen relationships within local communities to help SMEs achieve their goals.
• Move quickly to grow revenue and drive customer advocacy.
• Be customer obsessed and increase NAB's share as Bank of Choice.
• Understand customer needs to provide tailored holistic banking solutions.
• Collaborate with Retail Branch and Broker network to improve portfolio performance.

Skills

Relationship building

Lending experience

Sales target achievement

SME market knowledge

Customer relationship management

Problem solving

Negotiation skills

Job description

• Be part of a collaborative & high performing relationship-driven culture.
• Build enduring customer relationships with new to NAB Small Business customers.
• Location: Warragul, VIC.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Join us on this exciting growth journey! This role sits in our Business Direct Small Business team that’s doubling down on customer obsession and supporting our colleagues.

Each day, you’ll go above and beyond to:

• Grow and deepen relationships within local communities, creating partnerships that see Small Businesses achieve their goals.
• Move with speed in this role to grow revenue and drive customer advocacy.
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.
• Lending experience in business banking or retail banking (may include term /mortgage loan or asset-based finance).
• Strong record of accomplishment of meeting sales targets.
• Excellent understanding of the SME Market.
• Strong customer and relationship management.
• Problem solving, critical thinking and negotiation skills.

By joining NAB and our Finance team, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.