Small Business Banker

National Australia Bank; Inverell; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

National Australia Bank in Inverell is seeking a dynamic Small Business Relationship Manager to support local enterprises. You’ll manage SME lending requests, grow revenue, and strengthen customer advocacy through a hands-on, customer-obsessed approach.

Collaborating with branch and broker networks, you’ll tailor holistic banking solutions and build lasting relationships with customers while contributing to NAB’s goal to be the most customer-centric bank in Australia and New Zealand.

Qualifications

• Motivation to build genuine personal connections with customers.
• Lending experience in business banking or retail banking.
• Excellent understanding of the SME Market.
• Strong customer and relationship management.
• Problem solving, critical thinking and negotiation skills.

Responsibilities

• Keep things simple whilst managing Small Business customers' business and home lending requests.
• Move with speed in this role to grow revenue and drive customer advocacy.
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

Skills

Customer relationship management

Negotiation skills

Problem solving

Critical thinking

Job description

• Be part of a collaborative & high performing relationship-driven culture
• Grow alongside your customers
• Location: Inverell

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. Join us on this exciting growth journey! This role sits in our Business Direct Small Business team that’s doubling down on customer obsession and supporting our colleagues.

Each day, you’ll go above and beyond to:

• Keep things simple whilst managing Small Business customers business and home lending requests
• Move with speed in this role to grow revenue and drive customer advocacy
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.
• Lending experience in business banking or retail banking
• Excellent understanding of the SME Market
• Strong customer and relationship management
• Problem solving, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB