Small Business Banker

NAB; Grafton; On-site; AUD 90,000 - 120,000; Full time

Job summary

NAB in Australia is seeking a customer-obsessed banking professional to join the Business Direct Small Business team in Grafton, NSW. You will manage small business lending and home lending requests, building strong relationships with customers and internal networks.

Join NAB to help customers achieve their business dreams with tailored banking solutions, working collaboratively to grow revenue and deliver exceptional service in a fast-paced environment.

Qualifications

• Lending experience in business banking or retail banking.
• Business Bank experience will be highly regarded.
• Excellent understanding of the SME Market.
• Strong customer and relationship management.
• Problem solving, critical thinking and negotiation skills.

Responsibilities

• Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $3 million.
• Move with speed in this role to grow revenue and drive customer advocacy.
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

Skills

Lending experience

SME market understanding

Customer & relationship mgmt

Problem solving & negotiation

Customer connection motivation

Job description

• Be part of a collaborative & high performing relationship-driven culture.
• Grow alongside your customers.
• Location: Grafton, NSW

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Join us on this exciting growth journey! This role sits in our Business Direct Small Business team that’s doubling down on customer obsession and supporting our colleagues.

Each day, you’ll go above and beyond to:

• Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $3 million.
• Move with speed in this role to grow revenue and drive customer advocacy
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life
• Lending experience in business banking or retail banking
• Business Bank experience will be highly regarded
• Excellent understanding of the SME Market
• Strong customer and relationship management
• Problem solving, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.