Small Business Banker

National Australia Bank; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

National Australia Bank in New South Wales seeks a relationship-driven banker for the Business Direct Small Business team. You will manage lending requests up to $2 million for small business and up to $3 million for home lending, delivering tailored banking solutions.

You will move with speed to grow revenue, drive customer advocacy and strengthen relationships with Retail Branch and Broker networks to improve portfolio performance and outcomes. A customer-obsessed mindset is essential.

Qualifications

• Motivation to build genuine personal connections with customers.
• Experience in business or retail banking lending.
• Strong understanding of the SME market and customer needs.
• Proven ability in relationship management and negotiation.

Responsibilities

• Handle small business lending requests up to $2 million and home lending up to $3 million.
• Grow revenue and drive customer advocacy through proactive service.
• Collaborate with Retail Branch and Broker networks to improve portfolio performance.
• Own customer needs and provide tailored holistic banking solutions.
• Engage with customers to expand NAB as their bank of choice.

Skills

Relationship management

Lending experience

SME market understanding

Negotiation skills

Problem solving

Job description

• Be part of a collaborative & high performing relationship-driven culture.
• Grow alongside your customers.
• Location: Grafton, NSW

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. Join us on this exciting growth journey! This role sits in our Business Direct Small Business team that is doubling down on customer obsession and supporting our colleagues. Each day, you will go above and beyond to:

• Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $3 million.
• Move with speed in this role to grow revenue and drive customer advocacy
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice
• Own it by understanding our customers' needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We're looking for the best and brightest to deliver the best for our customers. You will need:

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life
• Lending experience in business banking or retail banking
• Business Bank experience will be highly regarded
• Excellent understanding of the SME Market
• Strong customer and relationship management
• Problem solving, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.