Ai & Ml Solutions Engineer – Hybrid & Responsible Ai

Hyphen Connect; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

In-house product training

Collaborative team

Competitive remuneration

Job summary

Hidrive is seeking a Technical Sales & Solutions Specialist – Automotive to translate customer requirements into practical vehicle fit-outs. You’ll work with Sales, Design & Engineering and Operations to deliver accurate, commercially viable solutions.

You will gather technical requirements, assess feasibility, and coordinate across departments to ensure projects meet customer needs and compliance standards.

Qualifications

• Trade or engineering qualification or equivalent technical background.
• Strong mechanical or electrical knowledge and willingness to learn across Hidrive’s product range.
• Clear communication skills and ability to explain technical options and constraints.

Responsibilities

• Understand customers’ day-to-day operations and how vehicles support their work.
• Gather and validate technical requirements for service bodies, accessories and fit-outs.
• Assess feasibility, coordinate specialist input, and manage scope, timelines and communication.

Skills

Technical knowledge

Communication skills

Commercial awareness

Pricing and sales skills

Education

Trade or engineering qualification

Tools

HubSpot

Job description

Technical Sales & Solutions Specialist – Automotive

Ready to get off the tools and take your technical experience in a new direction? Understand the vehicles, equipment and fit‑outs that keep field teams working? Put that knowledge to work with Hidrive.

Whether your experience comes from utilities, general contracting, automotive or a related technical industry, you’ll understand the importance of practical solutions that work in the field. Hidrive is seeking a technically minded professional to join our Derrimut, Melbourne team, helping customers turn their operational requirements into vehicle fit‑out solutions. You might be an experienced tradesperson looking to move off the tools, or already working in technical sales, estimating, service advisory or project coordination.

We welcome both mechanical and electrical backgrounds.

About the role

Working closely with customers, Sales, Design & Engineering and Operations, you’ll understand what customers need from their vehicles and translate those requirements into practical, accurate and commercially viable solutions.

Your responsibilities will include:

• Understanding customers’ day‑to‑day operations, the equipment they carry and how their vehicles support their work.
• Gathering and validating technical requirements for service bodies, accessories, equipment integration and mechanical or electrical fit‑outs.
• Applying your technical knowledge to assess feasibility and resolve enquiries. Identifying when specialist Engineering input is required, providing clear requirements and coordinating scope, timelines and communication.
• Supporting proposals, tenders and quotations and taking ownership of final customer pricing to ensure accuracy and appropriate margins.
• Managing enquiries through our HubSpot Engineering Pipeline and maintaining accurate specifications and customer updates.
• Developing your knowledge of Hidrive’s products, manufacturing capabilities and relevant compliance requirements, including ADR and OEM standards.
• Working across departments to deliver practical customer solutions and improve our processes.

About you

You bring technical knowledge, practical judgement and the confidence to work directly with customers. We’re particularly interested in candidates with experience supporting, designing or delivering solutions for:

• Utilities: gas, power distribution, water or telecommunications.
• General contracting: HVAC, plumbing, electrical or civil works.

Your experience might involve vehicle and equipment specifications, service and maintenance operations, technical designs, quoting or coordinating customer projects. An understanding of how field crews use their vehicles, tools and equipment will be highly regarded.

You’ll also bring:

• A trade qualification, engineering qualification or equivalent technical background, with at least three years’ relevant industry experience.
• Strong mechanical or electrical knowledge and a willingness to learn across Hidrive’s broader product range.
• The ability to interpret technical information, ask the right questions and assess whether a proposed solution will work.
• Clear communication skills and confidence explaining technical options and constraints.
• An organised approach, attention to detail and ownership of enquiries through to resolution.
• Commercial awareness and an interest in developing your pricing and technical sales skills.
• Confidence using computers and learning new systems.

Your experience with customers, quoting and coordinating jobs counts—even if it was gained within a trade role. Previous employment in a dedicated technical sales position is not essential.

What we offer

• An opportunity to build on your industry and technical experience in a customer‑facing role.
• A pathway off the tools for an experienced tradesperson seeking their next career move.
• Attractive remuneration. In‑house product training.
• A collaborative and supportive team.
• Exposure across Sales, Engineering, Operations and manufacturing.
• Opportunities to develop your technical, commercial and customer engagement skills and grow your career.

About Hidrive

Hidrive Group Pty Ltd is a 100% Australian owned business designing, manufacturing and installing service bodies and accessories for light commercial vehicles.

Known for reliability and quality, our products support customers ranging from sole operators and small businesses through to corporate fleets and Federal, State and Local Government departments.

Ready for your next move?

Bring your industry knowledge. Help shape the vehicles that keep our customers working.