Site Manager - GC South

Family Services Australia; Gold Coast City; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Vehicle allowance

Phone & laptop provided

EAP (Employee Assistance Program)

Training & development

Job summary

Family Services Australia is seeking a Site Manager to lead Workforce Australia Services across Gold Coast South sites including Robina, Burleigh, Tweed Heads, Palm Beach and Kingscliff. You will set direction, coach teams, and foster strong relationships with employers and community partners.

The role requires mid‑level leadership experience, excellent communication, and a commitment to quality and compliance.

Qualifications

• Minimum of 2–3 years’ leadership experience in Employment Services WFA Contract.
• Understanding of the issues facing participants and employers.
• Proven success with meeting targets and KPIs.
• Strong communication and interpersonal skills with exposure to challenging conversations.
• Excellent prioritisation and time management with accountability in a dynamic role.
• May be required to work outside normal hours and hold a current driver’s license.
• All successful candidates will need Police clearance, Blue Card and a current Drivers Licence.

Responsibilities

• Plan, organise and monitor the Workforce Australia Services at site level.
• Build relationships with employers, community groups and health professionals to support participants.
• Provide coaching and mentoring to the site team for sustainable outcomes.
• Drive continuous improvement to ensure compliant, high‑quality service delivery.

Skills

Leadership experience

KPI targets

Strong communication

Time management

Self-reflection & resilience

Current drivers license

Police clearance

Blue Card

Tools

Police clearance

Blue Card

Drivers license

Job description

Family Services Australia is seeking a motivated and energetic Site Manager who is passionate about providing operational direction and leadership for the delivery of high quality Workforce Australia Services across Gold Coast South, sites include: Robina, Burleigh, Tweed Heads, Palm Beach and Kingscliff.

Key accountabilities include:

• Proactively plan, organise, and monitor the site/s Workforce Australia Service;
• Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high quality holistic support;
• Provide support, coaching and mentoring to the team across the site locations to achieve sustainable outcomes for participants; and
• Oversee and drive continuous improvement activities to ensure compliance and high-quality service delivery.

Skills and experience / essential criteria

• Minimum of 2-3 years’ leadership experience in Employment Services WFA Contract.
• An understanding of the issues/challenges facing participants and employers.
• Demonstrated experience and proven success working with targets KPI's.
• Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
• Excellent prioritisation and time management with an ability to demonstrate self-reflection, resilience, and accountability within a dynamic target orientated role.
• Due to the nature of our customers' employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver's license.
• All successful candidates will be required to obtain a Police clearance, Blue Card and hold a current Drivers Licence.

About the business

Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 132,000 OoS (2023).

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.

FSA values diversity in managing and reducing therapeutic risks for the clients we serve, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritizing self-love and self-care.

• Company mobile phone and laptop provided;
• Vehicle allowance
• Professional, community-focused and person-centered team culture;
• Employee Assistance Program (EAP);
• Annual Training, Learning and Development Plan;
• Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free;
• Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from diverse cultural backgrounds are encouraged to apply.

For any initial inquiries please contact Chelsea Thomas, People & Culture Advisor on 0437 029 *** or email **************@familyservices.org.au

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.