Gold Coast Site Manager - Workforce Services Lead

Family Services Australia

Gold Coast City

On-site

AUD 95,000 - 125,000

Full time

9 days ago

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Benefits offered by this job

Vehicle allowance

Phone & laptop provided

EAP (Employee Assistance Program)

Training & development

Job summary

Family Services Australia is seeking a Site Manager to lead Workforce Australia Services across Gold Coast South sites including Robina, Burleigh, Tweed Heads, Palm Beach and Kingscliff. You will set direction, coach teams, and foster strong relationships with employers and community partners.

The role requires mid‑level leadership experience, excellent communication, and a commitment to quality and compliance.

Qualifications

Minimum of 2–3 years’ leadership experience in Employment Services WFA Contract.
Understanding of the issues facing participants and employers.
Proven success with meeting targets and KPIs.
Strong communication and interpersonal skills with exposure to challenging conversations.
Excellent prioritisation and time management with accountability in a dynamic role.
May be required to work outside normal hours and hold a current driver’s license.
All successful candidates will need Police clearance, Blue Card and a current Drivers Licence.

Responsibilities

Plan, organise and monitor the Workforce Australia Services at site level.
Build relationships with employers, community groups and health professionals to support participants.
Provide coaching and mentoring to the site team for sustainable outcomes.
Drive continuous improvement to ensure compliant, high‑quality service delivery.