Employment Coach - Burleigh Heads

Family Services Australia; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave loading 17.5%

Salary packaging up to $15,900 tax‑ex‑

Generous leave entitlements

Professional development opportunities

Job summary

Family Services Australia is seeking an Employment Coach to empower job seekers on their path to sustainable employment. You will provide job search support, resume assistance and interview coaching while focusing on trauma-informed practice and person-centred outcomes within a supportive team.

You will assess needs, develop tailored pathways, manage a caseload, and coordinate referrals to community resources.

Qualifications

• Understanding of trauma-informed practice and its application in employment services.
• Experience in Employment Services.
• Knowledge of job market trends and workplace expectations.
• Ability to identify barriers to employment and develop solutions.
• Ability to support participants toward sustainable employment with a person-centred approach.

Responsibilities

• Assess individual needs and create tailored pathways to employment.
• Work toward individual targets and KPIs.
• Provide participant support and coaching.
• Assist with job search, resumes and cover letters.
• Provide interview coaching and workplace readiness support.
• Coordinate referrals to internal and external supports.
• Maintain case notes and complete required documentation.
• Engage with customers and employers to build partnerships.
• Pursue continuous professional development.

Skills

Trauma‑informed practice

Employment Services

Job market knowledge

Barriers to employment solutions

Caseload management

Job description

Seeking an Employment Coach - Empower others to succeed!

Are you passionate about helping people find meaningful work? We’re looking for a dedicated Employment Coach to support job seekers in achieving their career goals. If you’re ready to make a real impact and be part of a passionate, supportive team, we want YOU!

About the Role…

As an Employment Coach, you’ll provide job search, resume assistance, interviewing coaching and workplace readiness support. You’ll work closely with individuals facing barriers to employment, helping them gain confidence and secure sustainable job.

Role Responsibilities:

• Assess individual’s needs and create tailored pathways to employment
• Performance focused and work to individual targets and KPI’s
• Participant support and coaching
• Job search, resume and cover letter support
• Interview coaching
• Identify and coordinate referrals to internal and external supports
• Case management and documentation
• Continuous improvement and professional development
• Maintaining strong relationships with customers and employers / community partners

What we’re looking for:

• Understanding of trauma-informed practice and its application in employment services
• Experience in Employment Services
• Knowledges of job market trends and workplace expectations
• Ability to identify barriers to employment and develop solutions
• Ability to identify and secure opportunities for participants with person centred approach to support them achieving their individual life goals within their community by supporting them into sustainable employment
• Ability to support each individual of any age / race etc
• Knowledge of resources and community programs available to individuals with disabilities
• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and effectively
• Strong case management and time management skills to prioritise and handle a caseload of participants
• Ability to maintain accurate and confidential records and manage reporting requirements
• A positive, proactive attitude with a strong commitment for supporting individuals and disabilities in achieving employment goals
• Strong ethical standards and commitments to maintaining confidentiality and participant dignity
• Passion for making a positive impact

Why you’ll love working for us:

• Rewarding work that changes lives
• Supportive and dynamic team environment
• Opportunities for professional growth
• Annual leave loading 17.5%
• Up to $15,900 tax-free salary packaging
• Generous leave entitlements and work-life balance initiatives
• 85.34% employee satisfaction
• Professional development and training opportunities
• Corporate discounts through Employment Hero (e.g. Movie tickets, JB HiFi, Uber Eats, Coles & Woolworth's)

About Family Services Australia (FSA)

Family Services Australia is a non-for-profit organisation that has been servicing the Illawarra region since 1992. We are a leader in trauma-informed practice, offering a range of services including Early Intervention, Child, Youth & Family, Domestic & Family Violence, Intensive Family Preservation and Health & Wellbeing which provides psychology, diagnostic assessment, peer support, mental health support and counselling.

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping themSafe, Well, Strong and Connected.

FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values ofCARE (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritising self-love, self-care and balance.