Site Coordinator

Fenner Conveyors; Emerald; On-site; AUD 83,000 - 119,000; Full time

Benefits offered by this job

Camp accommodation

Hourly rate $73.43 (ordinary hours)

relocation support

Safety culture

Michelin shares

Job summary

Fenner Conveyors, Emerald Branch, is seeking a Site Coordinator to lead a field service crew, manage client engagement, and oversee on-site quoting and scheduling. You will drive service delivery, coordinate manpower and equipment, and ensure adherence to safety and quality standards.

The role emphasizes leadership, planning, and strong client communication. A confidential camp accommodation option and competitive hourly rate are provided as part of a lifestyle roster arrangement.

Qualifications

• Leadership and coaching of field service teams with focus on quality and customer service.
• Strong organisation, planning and ability to meet timelines.
• Clear written and verbal communication with clients.
• Analytical thinking to identify trends and provide solutions.
• Problem-solving using technical knowledge.
• Negotiation to achieve favourable outcomes.
• Proficient IT skills with common office tools.

Responsibilities

• Lead, develop and support field service team members and monitor performance.
• Conduct belt/conveyor audits and advise clients on improvements.
• Scope, plan and prepare job quotes; audit belts and systems.
• Identify and resolve field service problems to meet deadlines and QA standards.
• Ensure timely completion of administration paperwork and reports.
• Promote safe behaviours and practices on site.
• Assist planning in reviewing work requirements for labour and equipment.
• Manage HR activities for direct reports including performance management.

Skills

Leadership

Organisation & planning

Communication

Analytical thinking

Problem solving

Negotiation

IT Skills

Education

Certificate III in Engineering

Tools

MS Word

MS Excel

Job description

Fenner Conveyors, a Michelin Group Company, is a world leader in providing engineered conveyor solutions for the mining and industrial sectors. As the only company in Australia capable of designing, manufacturing, installing, and servicing complete conveyor systems from head to tail, we offer unmatched end-to-end expertise.

With a manufacturing heritage spanning over 150 years, Fenner Conveyors operates across 30 manufacturing, engineering, and service locations, employing more than 1,200 people. We deliver a comprehensive range of conveyor products, services, and advanced technologies to support our customers' operations.

Our people are at the heart of everything we do. We are committed to fostering a safe, diverse, and inclusive workplace where everyone can thrive—because we believe that together, everyone achieves more.

Guided by our core values—respect for people, customers, facts, shareholders, and the environment—we embrace an all‑sustainable approach that balances People, Profit, and Planet. Through continuous innovation and commitment, we are driving a better, more sustainable future for all.

Who we are:

Fenner Conveyors, a Michelin Group Company, is a world leader in providing engineered conveyor solutions for the mining and industrial sectors. As the only company in Australia capable of designing, manufacturing, installing, and servicing complete conveyor systems from head to tail, we offer unmatched end-to-end expertise.

With a manufacturing heritage spanning over 150 years, Fenner Conveyors operates across 30 manufacturing, engineering, and service locations, employing more than 1,200 people. We deliver a comprehensive range of conveyor products, services, and advanced technologies to support our customers' operations.

Our people are at the heart of everything we do. We are committed to fostering a safe, diverse, and inclusive workplace where everyone can thrive—because we believe that together, everyone achieves more.

Guided by our core values—respect for people, customers, facts, shareholders, and the environment—we embrace an all‑sustainable approach that balances People, Profit, and Planet. Through continuous innovation and commitment, we are driving a better, more sustainable future for all.

Your role:

We are seeking a highly motivated individual to come and join our team at the Emerald Branch in a Site Coordinator role.

You will be leading a service crew who are results-driven, family-oriented, and most importantly values you and what you bring to the team!

Day-to-day:

This position is responsible for maintaining and increasing the branch’s current client base through effective client engagement, service and product on-selling, accurate job scoping, planning and quoting, the effective utilisation of manning, vehicles and equipment, and overseeing all dedicated site work to ensure customer satisfaction. This entails:

• Lead, develop and support field service team members in all aspects of role whilst also managing the effectiveness, performance and outcomes of team members.
• Conduct belt/conveyor system audits, make recommendations to clients on how to improve production, maximise belt life etc.
• Scope, plan and prepare job quotes.Conduct belt/conveyor system audits, make recommendations to clients on how to improve production, maximise belt life etc.
• Identify and take action to resolve field service problems to minimise delays and meet work deadlines and quality assurance standards.
• Responsible to ensure the accurate & timely completion of all administration paperwork & reports for Fenner and the Client including the sign off of timesheets, completed job packs and client specific documentation.
• To contribute to the company’s overall safety objective of “100% Safe Behaviour & Conditions, Today” by setting a positive example and actively promoting safe work behaviours and practices.
• Assist the Planner in reviewing work requirements relevant to labour & equipment utilisation to ensure work is carried out to customer specification, within company guidelines.
• Perform Human Resource related activities for direct reports including performance management, staff development and disciplinary procedures.

What we need from you:

• Leadership - Ability to engage, motivate and coach work teams to achieve a high standard of quality and customer service.
• Organisation and planning - Ability to prioritise work demands and meet required timelines to achieve the set objective
• Communication - Sound written and oral communication and presentation skills. Ability to structure, engage and present information clearly to clients.
• Analytical thinking - Ability to work in complex frameworks, analyse and prioritise elevated levels of information and convert ideas and objectives into actions. Able to identify key business trends and provide feedback and solutions to key business stakeholders
• Problem solving skills - Ability to apply technical knowledge and experience to solve problems
• Negotiation skills - Ability to influence and persuade to achieve a favourable outcome for the organisation.
• IT Skills - Intermediate level proficiency using e-mail and internet applications, MS Word, and MS Excel.
• Certificate III in Engineering - Fabrication, Fitter and Turner or Mechanical Fitter or Certificate III in Polymer Processing (Belt Splicing)
• Minimum of 3 Years Site Coordination Experience. Sales experience is highly desirable.

What you will receive in return:

• We have a strong focus on development of our People and as such offer a wide range of training and development opportunities.
• Work life balance in a lifestyle roster: work a 4/3 roster with Camp Accommodation provided whilst on site. You'll receive an excellent hourly rate of $73.43 (flat rate) for ordinary rostered hours, with consistent overtime opportunities available.
• Tool of Trade Work Ute Supplied, relocation support is provided if required.
• A strong safety culture - with a commitment to 100% safe behaviours.
• Access to our employee perks! Michelin shares, the Talent Referral Incentive Program, 45% discount on Michelin tyres, Service Recognition Awards and much more!