Pulley Refurbishment Coordinator

Fenner Conveyors; Central Coast; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Share scheme

FennerFits

Leave purchase

On-site parking

Fitness passport

Career development

Social events

9 day fortnight

Job summary

Fenner Conveyors, part of the Michelin Group, seeks a Pulley Refurbishment Coordinator based at Somersby, NSW, with regular travel to client sites. You will drive proactive refurbishment services, coordinate national activities, and support account management while liaising with engineering, drafting and estimating teams.

You will act as a technical advisor, ensure refurbished assets are installed and commissioned to peak efficiency, and lead projects with a focus on customer satisfaction.

Qualifications

• Trade qualifications in Mechanical Fitting and/or tertiary qualifications in Mechanical Engineering.
• Experience in a customer or product support role in underground coal conveyor or heavy bulk materials handling.
• Ability to coordinate workloads and manage technical projects.
• Leadership in operational management and engineering/technical issue resolution.
• Exceptional communication skills to build relationships with internal and external stakeholders.
• Unlimited work rights in Australia.

Responsibilities

• Technical Support: Installation, commissioning and troubleshooting of pulley and conveyor equipment.
• Account Management: Maximise customer retention and satisfaction through timely issue resolution.
• National Collaboration & Coordination: Coordinate workshop and field activities with cross-functional national team.
• Business Growth: Identify capital and aftermarket sales opportunities and future product needs.
• Stakeholder Engagement: Build relationships with external clients and internal teams across the national network.
• Travel: Occasional travel and site work to engage with clients and interstate teams.

Skills

Mechanical fitting

Mechanical engineering

Coordinate workloads

Leadership

Communication

Education

Trade qualification in Mechanical Fitting

Tertiary qualification in Mechanical Engineering

Job description

Who we are

Fenner Conveyors, a Michelin Group Company, is a world leader in providing engineered conveyor solutions for the mining and industrial sectors. As the only company in Australia capable of designing, manufacturing, installing, and servicing complete conveyor systems from head to tail, we offer unmatched end-to-end expertise.

With a manufacturing heritage spanning over 150 years, Fenner Conveyors operates across 30 manufacturing, engineering, and service locations, employing more than 1,200 people. We deliver a comprehensive range of conveyor products, services, and advanced technologies to support our customers’ operations.

Our people are at the heart of everything we do. We are committed to fostering a safe, diverse, and inclusive workplace where everyone can thrive—because we believe that together, everyone achieves more.

Guided by our core values—respect for people, customers, facts, shareholders, and the environment—we embrace an all-sustainable approach that balances People, Profit, and Planet. Through continuous innovation and commitment, we are driving a better, more sustainable future for all.

About the Role

We are seeking a self-driven Pulley Refurbishment Coordinator to join our team. Based out of our facility in Somersby (with regular coordination involving our specialised teams and customer sites), this role is pivotal in delivering proactive product support, overhaul services and account management.

As Fenner transitions towards a centralised national pulley structure, our estimating, engineering, drafting and administration functions operate as a unified, combined team spread across the country. In this role, you will actively liaise and engage on a national level, serving as a key connection point within the broader Australian pulley product space.

You will act as a primary technical advisor and liaison for our clients, ensuring their high-value material handling assets are refurbished, installed, and commissioned to peak efficiency.

Key Responsibilities

• Technical Support: Assist with the installation, commissioning and troubleshooting of pulley and conveyor equipment.
• Account Management: Provide timely and effective issue resolution to maximise customer retention and satisfaction.
• National Collaboration & Coordination: Coordinate workshop and field activities, manage customer timelines, resolve complex technical issues and drive clear project results. Work closely with the centralised, cross-functional national team (including engineering, drafting and estimating) to streamline project delivery.
• Business Growth: Identify and realise capital and aftermarket sales opportunities while helping identify future product development needs.
• Stakeholder Engagement: Build and sustain strong, reliable relationships with external clients and internal teams across our national network.
• Travel: While based in Somersby, this role requires occasional travel and site work to engage directly with clients, operations and interstate team members.

About You

• Qualifications: Trade qualifications in Mechanical Fitting and/or Tertiary qualifications in Mechanical Engineering.
• Industry Experience: Demonstrated background in a customer or product support role, ideally within the underground coal conveyor or heavy bulk materials handling industries.
• Coordination & Drive: A strong capacity to coordinate workloads, manage technical projects, and influence clients to achieve mutual milestones.
• Leadership: Proven experience in leadership, operational management, and engineering/technical issue resolution.
• Communication: Exceptional communication skills with a natural ability to quickly build and maintain professional relationships with internal workshop teams and external stakeholders.
• Work Rights: Unlimited working rights in Australia.

Why Join Fenner?

Joining Fenner Conveyors means becoming part of an organisation that values its people and supports them to reach their full potential. You will gain exposure to major national projects and work alongside industry leaders in a collaborative, high-performing environment.

We offer a supportive, approachable leadership team, flexible work arrangements, and a culture that values wellbeing, diversity, and inclusion.

• Annual Group Bonus participation
• Michelin Share Scheme
• Access to FennerFits – our wellbeing, recognition, and discounts platform
• Option to purchase up to four weeks’ additional leave per year through our Leave Purchase Program
• On-site parking and modern amenities
• Fitness Passport
• Career development programs including Emerging Leaders & Supervisor Training
• An active social calendar with regular internal and external events
• Work-Life balance – 9 day fortnight!

We're committed to establishing a culture that is inclusive, diverse, and compassionate. We welcome applications from people of all ages, First Nations, abilities, sexual orientations and gender identities.