Shuttle Bus Team Leader — Guest Experience Pro

Voyages Tourism Australia; Douglas Shire; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive pay and benefits

Resort Discounts at Accor Hotels & Ay?

Internal Growth and movement within we

Job summary

Voyages Tourism Australia is seeking a Shuttle Bus Driver – Team Leader to join our Mossman Gorge Cultural Centre team on a full-time basis. You will lead the driver group, ensure smooth shuttle operations, and deliver an exceptional guest experience with engaging commentary about the local area and culture.

Requirements include a HR or higher Queensland driver's license, eligibility for QLD Driver’s Authorisation for passenger services, strong leadership, and a passion for guest service.

Qualifications

• Strong leadership and team coordination skills.
• Excellent customer service and communication abilities.
• National Criminal History Check is mandatory in recruitment.

Responsibilities

• Safely transport guests between Mossman Gorge Cultural Centre and the Gorge according to schedule.
• Provide informative and engaging commentary about the local area and culture.
• Assist with coordinating driver breaks, fatigue management, and guest movements.
• Lead and support the driver team, maintaining professional standards and exceptional service.
• Ensure vehicles are well maintained, completing pre-shift checks and reporting issues promptly.

Skills

Leadership

Team coordination

Customer service

Communication

Reliability

Job description

Voyages Tourism Australia is seeking a Shuttle Bus Driver – Team Leader to join our Mossman Gorge Cultural Centre team on a full-time basis. You will lead the driver group, ensure smooth shuttle operations, and deliver an exceptional guest experience with engaging commentary about the local area and culture.

Requirements include a HR or higher Queensland driver's license, eligibility for QLD Driver’s Authorisation for passenger services, strong leadership, and a passion for guest service.