Showroom Manager

Nobby Kitchens; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Nobby Kitchens in Castle Hill NSW is seeking an experienced Showroom Manager to lead the showroom, drive sales, and deliver exceptional customer experiences within our showroom environment.

This full-time role oversees all showroom operations, leads a dynamic sales team, and ensures every customer interaction reflects our commitment to excellence in kitchen design and installation. The roster is Sunday–Thursday, 9am–5.30pm.

Qualifications

• Proven experience in sales/showroom management in retail/home improvement sectors.
• Strong leadership and people management skills with a track record of meeting targets.
• Excellent customer service and rapport-building abilities.

Responsibilities

• Lead showroom team to achieve monthly and quarterly sales targets.
• Conduct consultative sales conversations to understand client needs and showcase kitchen solutions.
• Oversee showroom operations, merchandising, displays and a welcoming environment.
• Train and coach team on product knowledge, sales techniques and customer service.
• Manage customer appointments, consultations, quotes and proposals.
• Monitor inventory and coordinate stock of displays and promotions.
• Prepare sales reports and analyse performance to identify improvements.
• Collaborate with design teams to capture customer specifications and execute.

Skills

Sales leadership

Showroom management

CRM proficiency

Product knowledge

Office suite

Communication

Education

Retail management qualification

Tools

CRM software

MS Office

Job description

Nobby Kitchens is a leading kitchen design and installation company dedicated to transforming homes with high-quality, beautifully crafted kitchens. With a reputation built on excellence, attention to detail, and customer satisfaction, we have established ourselves as a trusted name in the kitchen industry. Our showroom at Castle Hill serves as a showcase for our extensive range of designs, styles, and products, and our team is passionate about helping customers create their dream kitchens. We are committed to innovation, quality craftsmanship, and delivering exceptional value to our clients, and we seek team members who share these values and are passionate about contributing to our continued success.

About the role

Nobby Kitchens is seeking an experienced Showroom Manager to join our team at our Castle Hill NSW location. This is a full-time position that plays a crucial role in driving sales performance and delivering exceptional customer experiences within our showroom environment. As Showroom Manager, you will be responsible for overseeing all aspects of showroom operations, leading a dynamic sales team, and ensuring that every customer interaction reflects our commitment to excellence in kitchen design and installation. This role is essential to achieving our sales targets and maintaining the high standards Nobby Kitchens is known for.

Available Roster - Sunday-Thursday 9am-5.30pm

What you'll be doing

• Leading and managing the showroom team to achieve and exceed monthly and quarterly sales targets
• Providing exceptional customer service and conducting consultative sales conversations to understand client needs and showcase our kitchen solutions
• Overseeing showroom operations, including merchandising, product displays, and maintaining a professional and welcoming environment
• Training and coaching team members on product knowledge, sales techniques, and customer service excellence
• Managing customer appointments, scheduling consultations, and following up on quotes and proposals
• Monitoring inventory levels and coordinating with management to ensure adequate stock of showroom displays and promotional materials
• Preparing sales reports, tracking performance metrics, and analysing sales data to identify opportunities for improvement
• Collaborating with the design teams to ensure customer specifications are accurately captured and executed
• Building and maintaining strong relationships with customers to encourage repeat business and referrals
• Participating in promotional activities and events to increase brand awareness and drive foot traffic to the showroom

What we're looking for

• Proven experience in a sales management or showroom management role, ideally within the kitchen, home improvement, or retail sector
• Strong sales acumen with a track record of consistently meeting or exceeding sales targets
• Excellent leadership and people management skills with the ability to motivate and develop team members
• Outstanding customer service skills and the ability to build rapport with diverse clientele
• Proficiency in using sales management software, CRM systems, and Microsoft Office applications
• Knowledge of kitchen design, materials, and product ranges (or willingness to develop this knowledge)
• Strong organisational and time management abilities with the capacity to manage multiple priorities
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment and adapt to changing circumstances
• A proactive approach to problem-solving and customer satisfaction
• Relevant qualifications in sales management, retail management, or hospitality management would be advantageous

What we offer

At Nobby Kitchens, we believe in investing in our team members and creating an environment where they can thrive professionally and personally. We offer a competitive salary package commensurate with experience, along with performance-based incentives that reward your success. You will receive comprehensive product training to develop your expertise in our kitchen solutions, and ongoing professional development opportunities to support your career growth within our expanding business. We foster a collaborative team culture where your contributions are valued and recognised, and we provide a supportive work environment with work-life balance considerations. As a member of the Nobby Kitchens family, you will be part of a reputable organisation with a strong market presence and a commitment to delivering quality products and outstanding customer service.