Sales Manager

Wynstan; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Wynstan in Melbourne seeks a dynamic Showroom Sales Leader to drive budgets, weekly targets, conversion rates and order value. You will maximise leads across phone, web, walk-ins, Real Estate and B2B channels while monitoring orders and holds.

Lead, coach and develop Sales Consultants to deliver exceptional customer experiences. The role requires proven sales leadership, a commercial mindset and strong communication, organisation and problem-solving skills.

Qualifications

• Proven sales leadership and team coaching capability.
• Commercial mindset with a strong focus on results.
• Excellent communication, organisation and problem-solving skills.
• A proactive, customer-first approach and confidence working autonomously.
• Strong attention to detail and sound computer skills; Powerlink experience is an advantage.
• Be well organised with good time management and the ability to work under pressure to meet conflicting deadlines.

Responsibilities

• Drive showroom budgets, weekly sales targets, conversion rates and order value.
• Maximise phone, web, walk-in, Real Estate and B2B leads, while monitoring pending orders, errors and holds.
• Provide sales consulting cover during leave and peak periods, and develop Sales Consultants through regular coaching.
• Act as the point of contact for showroom enquiries and create a client-focused environment through proactive follow-up and issue resolution.
• Monitor customer satisfaction surveys and work to reduce Sales Consultant errors and returns.
• Prepare showroom information for the weekly management round-up report.
• Manage showroom events, openings, launches, exhibitions and company event preparation.
• Recruit, roster, train, motivate and retain the showroom team, managing performance, productivity, leave and competency records.
• Plan and document training programs covering operations, customer service and product knowledge.
• Monitor working relationships between showrooms, consultants and installers.
• Lead fortnightly sales reviews, monthly showroom meetings and audits, and communicate outcomes through management and Victorian team meetings.
• Maintain strong customer service, company policy and WHS standards, including reporting hazards and unsafe acts.
• Support installation-related customer service, report issues to the Installation Manager, reduce service calls and returns, and monitor labour requirements.

Skills

Sales leadership

Coaching

Communication

Organisation & problem-solving

Detail orientation

Powerlink experience

Tools

Powerlink

Job description

What you'll do

Drive showroom budgets, weekly sales targets, conversion rates and order value.

Maximise phone, web, walk-in, Real Estate and B2B leads, while monitoring pending orders, errors and holds.

Provide sales consulting cover during leave and peak periods, and develop Sales Consultants through regular coaching.

Act as the point of contact for showroom enquiries and create a client-focused environment through proactive follow-up and issue resolution.

Monitor customer satisfaction surveys and work to reduce Sales Consultant errors and returns.

Prepare showroom information for the weekly management round-up report.

Manage showroom events, openings, launches, exhibitions and company event preparation.

Recruit, roster, train, motivate and retain the showroom team, managing performance, productivity, leave and competency records.

Plan and document training programs covering operations, customer service and product knowledge.

Monitor working relationships between showrooms, consultants and installers.

Lead fortnightly sales reviews, monthly showroom meetings and audits, and communicate outcomes through management and Victorian team meetings.

Maintain strong customer service, company policy and WHS standards, including reporting hazards and unsafe acts.

Support installation-related customer service, report issues to the Installation Manager, reduce service calls and returns, and monitor labour requirements.

What you'll bring

Proven sales leadership and team coaching capability.

A commercial mindset with a strong focus on results.

Excellent communication, organisation and problem-solving skills.

A proactive, customer-first approach and confidence working autonomously.

Strong attention to detail and sound computer skills; Powerlink experience is an advantage.

Be well organised with good time management and the ability to work under pressure to meet conflicting deadlines

Why Wynstan?

For more than 58 years, Wynstan has been a trusted Australian manufacturer, supplier and installer of blinds, doors, shutters and awnings. With showrooms throughout NSW and Victoria, we’re continuing to grow by delivering quality products and exceptional customer service.

Wynstan is part of the Hunter Douglas Group, a well-established business with operations across Australia and New Zealand and connections to a wider APAC and global technology environment.

You’ll have the opportunity to:

Drive sales performance across a high-growth, dynamic environment.

Lead, coach and develop a high-performing sales team.

Own targets, build strong customer relationships and drive new business.

Work closely with experienced teams across Australia,

Shape sales strategy and turn opportunities into results.

Make a visible impact on the growth and success of the business.

Access our EAP.

Bring the drive, own the numbers. A visible sales leadership role for someone who loves winning, developing people and making things better every day.