Showroom Concierge

Chandler Macleod Group; Melbourne; On-site; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Casual relief pool

Job summary

Chandler Macleod Group seeks a polished Showroom Concierge to deliver exceptional front-of-house service in a Melbourne Bayswater showroom. You will greet customers, manage a busy phone line and support the sales, logistics and administration teams with a professional, welcoming presence.

You will use Monday.com and SAP for lead management and production orders, ensuring accurate data entry and a tidy showroom environment.

Qualifications

• Experience in reception, concierge, showroom or customer service roles.
• Polished, confident phone manner and professional presentation.
• Ability to manage competing priorities without disruption to a busy team.

Responsibilities

• Meet and greet customers, visitors and trades entering the showroom.
• Manage a high volume of incoming calls and direct enquiries to relevant teams.
• Balance phone and administrative duties while assisting customers.
• Coordinate customer collections and obtain sign-offs.
• Enter/update information across internal systems.
• Use Monday.com for lead and pipeline management.
• Use SAP related to production orders.
• Provide general front-of-house and administrative support to the wider team.
• Maintain a professional, organised showroom environment.

Skills

polished phone manner

strong verbal communication

professional presentation

manage competing priorities

team-focused

read the room under pressure

reliable attendance and punctuality

Tools

Monday.com

SAP

Job description

Bayswater | Monday to Friday | 9:00am - 5:00pm

Immediate annual leave cover: 30 September - 9 October

Plus ongoing ad hoc and short-notice opportunities

Are you someone who can answer a busy phone, acknowledge a customer walking through the door and keep things moving without appearing flustered?

Chandler Macleod is seeking a polished and professional Showroom Concierge to provide front-of-house support within an established Melbourne-based manufacturer and supplier servicing the building, renovation and interior design space.

Based within a beautifully presented showroom in Bayswater, this role is more than traditional reception. You’ll be the first point of contact for customers, trades and visitors while also managing a busy phone line, directing enquiries and supporting the wider sales, logistics and administration teams.

We are initially recruiting for annual leave cover from 30 September to 9 October, however we are also looking to build a small pool of reliable Showroom Concierges who are interested in ongoing casual, ad hoc and short-notice assignments.

About the role

Sitting front-of-house within the showroom, you’ll help create a professional and welcoming experience while keeping day-to-day enquiries moving efficiently.

Your responsibilities will include:

• Meeting and greeting customers, visitors and trades entering the showroom
• Managing a high volume of incoming calls and directing enquiries to sales, logistics and administration teams
• Acknowledging and assisting customers while balancing phone and administrative priorities
• Coordinating customer collections and obtaining relevant sign-offs
• Entering and updating information across internal systems
• Using Monday.com for lead and pipeline management
• Using SAP in relation to production orders
• Providing general front-of-house and administrative support to the wider team
• Maintaining a professional, organised and composed showroom environment

About you

We’re looking for someone who understands that great front-of-house service is about more than simply being friendly.

You’ll know how to read the room, communicate professionally and remain composed when several things are happening at once. You can warmly acknowledge a customer while you’re on the phone, prioritise what needs your attention and work alongside a busy team without disrupting their workflow.

You’ll ideally bring:

• Previous experience in reception, concierge, showroom, customer service or administration
• A polished and confident phone manner
• Strong verbal communication and professional presentation
• The ability to manage competing priorities without becoming visibly overwhelmed
• Good judgement and an understanding of professional workplace etiquette
• A considerate, team-focused approach
• Confidence learning new systems and processes
• Reliable attendance and strong punctuality

Experience with Monday.com or SAP would be advantageous but is not essential.

An interest in interior design, architecture, home renovations, building products or property would also be well suited to the showroom environment.

Looking for flexible or ad hoc work? We’d also love to hear from experienced reception, concierge and customer service professionals interested in joining our casual relief pool.

These opportunities are suited to candidates who may be available for planned annual leave cover as well as occasional same-day or short-notice assignments when a client requires unexpected reception or showroom coverage.

You’ll complete our onboarding requirements in advance so that, when suitable work becomes available, we can contact you directly regarding the assignment.

If you’re reliable, professional and enjoy stepping into different workplaces and getting up to speed quickly, this could be a great way to pick up additional casual work throughout the year.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.

We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.