Shop Manager — Lead Compassionate Community Retail

Anglicare Australia Ltd; Manly; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging benefits

Exclusive discounts to retailers

Professional development

Employee Assistance Program

Job summary

Anglicare Sydney is seeking a Shop Manager to lead the successful operation of a retail store, balancing commercial performance with exceptional customer service and meaningful community connection.

You will support and develop staff and volunteers, drive sales through merchandising and stock management, and ensure the store remains safe, welcoming and well connected to the local community.

With integrity and resilience, you will build relationships with the local community and Anglicare services.

Qualifications

• Experience leading, mentoring and developing teams in retail or hospitality.
• Proven ability to balance fast-paced operations with customer service.
• Strong organisational and multi-tasking capabilities.
• Demonstrated alignment with Anglicare's values and community mission.

Responsibilities

• Lead day-to-day operations of the Anglicare retail store.
• Develop staff and volunteers and foster a positive team culture.
• Drive sales through merchandising, pricing and stock control.
• Ensure a welcoming, safe environment for customers and volunteers.
• Manage cash handling, records, safety, and operational compliance.

Skills

Team leadership

Customer service

Staff mentoring

Organisational skills

Communication skills

Retail experience

Job description

Anglicare Sydney is seeking a Shop Manager to lead the successful operation of a retail store, balancing commercial performance with exceptional customer service and meaningful community connection.

You will support and develop staff and volunteers, drive sales through merchandising and stock management, and ensure the store remains safe, welcoming and well connected to the local community.

With integrity and resilience, you will build relationships with the local community and Anglicare services.