Shop Manager

BYC FAMILY PTY LTD; Cairns Regional; On-site; AUD 80,000 - 85,000; Full time

Job summary

Gong Cha Cairns Central, operated by BYC FAMILY PTY LTD, is seeking a motivated Shop Manager to oversee daily operations of our busy bubble tea store in Cairns. You will lead staff, manage inventory and costs, and ensure top-notch customer service and product quality.

The role requires a diploma or higher in business or retail management, with at least two years in retail or hospitality operations. Weekend availability is essential, with a competitive salary plus superannuation.

Qualifications

• AQF Diploma or higher in Business, Retail Management, Hospitality Management or related field.
• Minimum two years in retail, food & beverage or hospitality operations management.
• Experience in staff management, rosters and daily operations supervision.
• Strong understanding of inventory management, budgeting, cost control and sales performance.
• Excellent leadership, communication and customer service skills.
• Knowledge of food safety, hygiene and WHS requirements.
• Ability to work independently and manage priorities in a fast-paced environment.
• Flexibility to work weekends and public holidays.

Responsibilities

• Plan, organises and manage daily store operations for efficient business performance.
• Manage staff recruitment, rostering, supervision and performance evaluations.
• Monitor sales, expenses and labour costs to hit targets.
• Oversee inventory, stock ordering and supplier relationships.
• Develop and implement sales strategies and promotional activities.
• Maintain records of sales, stock, and financial transactions.
• Ensure product quality, beverage standards and Gong Cha procedures.
• Ensure compliance with food safety, hygiene and WHS regulations.
• Handle customer enquiries, complaints and feedback professionally.
• Prepare operational reports for management.

Skills

Leadership

Communication

Customer service

Inventory management

Budgeting

Cost control

Sales performance

Food safety

WHS knowledge

Education

AQF Diploma or higher in Business/ Retail/ Hospitality

Job description

Job Advertisement - Shop Manager (Full-Time)

Position: Shop Manager (ANZSCO 142111)

Employment Type: Full-Time

Location: Cairns Central Shopping Centre, 1-21 McLeod Street, Cairns City QLD 4870

About the Position:

Gong Cha Cairns Central, operated by BYC FAMILY PTY LTD, is seeking a motivated and experienced Shop Manager to oversee the daily operations of our busy bubble tea store. The successful applicant will be responsible for managing store operations, supervising employees, maintaining high customer service standards, controlling inventory and operating costs, and implementing strategies to achieve business objectives.

Key Responsibilities:

• Plan, organises and manage the daily operations of the store to ensure efficient business operations and excellent customer service.
• Manage staff recruitment, training, rostering, supervision and performance evaluations.
• Monitor sales performance, operating expenses and labour costs to achieve business targets.
• Manage inventory levels, stock ordering and supplier relationships to ensure adequate stock availability and minimises wastage.
• Develop and implement sales strategies, promotional activities and operational improvements to increase store profitability.
• Maintain accurate records of sales, stock levels, financial transactions and operating expenses.
• Oversee product quality, beverage preparation standards and compliance with Gong Cha&'s operational procedures.
• Ensure compliance with food safety, hygiene and workplace health and safety regulations.
• Handle customer enquiries, complaints and feedback professionally.
• Monitor store performance and prepare operational reports for business management.

Essential Requirements

• AQF Diploma or higher qualification in Business, Retail Management, Hospitality Management or a related field, or equivalent relevant work experience.
• Minimum two years of relevant experience in retail, food and beverage or hospitality operations management.
• Demonstrated experience in managing staff, preparing rosters and supervising daily business operations.
• Strong understanding of inventory management, budgeting, cost control and sales performance.
• Excellent leadership, communication and customer service skills.
• Knowledge of food safety, hygiene and workplace health and safety requirements.
• Ability to work independently, manage competing priorities and perform effectively in a fast-paced environment.
• Flexibility to work weekends and public holidays as required.

Salary: From 80,000 to 85,000AUD per annum plus superannuation, depending on qualifications and experience.