Bubble Tea Store Manager – Growth & Ops

BYC FAMILY PTY LTD; Cairns Regional; Sur place; AUD 80 000 - 85 000; Plein temps

Résumé du poste

Gong Cha Cairns Central, operated by BYC FAMILY PTY LTD, is seeking a motivated Shop Manager to oversee daily operations of our busy bubble tea store in Cairns. You will lead staff, manage inventory and costs, and ensure top-notch customer service and product quality.

The role requires a diploma or higher in business or retail management, with at least two years in retail or hospitality operations. Weekend availability is essential, with a competitive salary plus superannuation.

Qualifications

• AQF Diploma or higher in Business, Retail Management, Hospitality Management or related field.
• Minimum two years in retail, food & beverage or hospitality operations management.
• Experience in staff management, rosters and daily operations supervision.
• Strong understanding of inventory management, budgeting, cost control and sales performance.
• Excellent leadership, communication and customer service skills.
• Knowledge of food safety, hygiene and WHS requirements.
• Ability to work independently and manage priorities in a fast-paced environment.
• Flexibility to work weekends and public holidays.

Responsabilités

• Plan, organises and manage daily store operations for efficient business performance.
• Manage staff recruitment, rostering, supervision and performance evaluations.
• Monitor sales, expenses and labour costs to hit targets.
• Oversee inventory, stock ordering and supplier relationships.
• Develop and implement sales strategies and promotional activities.
• Maintain records of sales, stock, and financial transactions.
• Ensure product quality, beverage standards and Gong Cha procedures.
• Ensure compliance with food safety, hygiene and WHS regulations.
• Handle customer enquiries, complaints and feedback professionally.
• Prepare operational reports for management.

Connaissances

Leadership

Communication

Customer service

Inventory management

Budgeting

Cost control

Sales performance

Food safety

WHS knowledge

Formation

AQF Diploma or higher in Business/ Retail/ Hospitality

Description du poste

Gong Cha Cairns Central, operated by BYC FAMILY PTY LTD, is seeking a motivated Shop Manager to oversee daily operations of our busy bubble tea store in Cairns. You will lead staff, manage inventory and costs, and ensure top-notch customer service and product quality.

The role requires a diploma or higher in business or retail management, with at least two years in retail or hospitality operations. Weekend availability is essential, with a competitive salary plus superannuation.