Shift Supervisors

Zambrero; City of Launceston; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible work hours

Career development

Fun and dynamic team

World hunger impact

Job summary

Zambrero in Launceston, Australia is seeking a Shift Supervisor to lead daily restaurant operations and ensure fast, fresh, and friendly service. You will manage the team, uphold Zambrero standards and culture, and contribute to a positive guest experience. The role offers growth opportunities within a dynamic, humanitarian-focused brand.

Join a fun, flexible team that values service, teamwork, and social responsibility as part of our Plate 4 Plate initiative and community impact.

Qualifications

• Experience in retail or quick-service preferred.
• Strong communication and customer service skills.
• Ability to train and develop team members.

Responsibilities

• Lead restaurant team in day-to-day operations.
• Model Zambrero standards and culture.
• Train, develop, and drive the team to deliver positive customer experiences.
• Assist with hiring and onboarding them.
• Manage staff performance reviews and rostering.

Skills

Customer service

Team leadership

Communication

Multitasking

Adaptability

Job description

Fun, friendly culture

We are on the hunt for Shift Supervisors to join our Zam fam!

Roll with us and make a difference

Development opportunities – become the next leader in our team

About Us

We are Zambrero. Australia's largest Mexican franchise offering healthy, fresh food while fighting world hunger. We are a quick-service restaurant that offers tasty burritos, bowls, nachos, and tacos filled with homemade guac and other goodies. For you, that means you will always work with yummy fresh ingredients that won’t leave you smelling like you just came from work. Our restaurants are open day and night so you can be flexible and keep up your work, school and play.

But we are not just a healthy quick-service restaurant! We also donate one meal to someone in need for every bowl or burrito bought at Zambrero through our Plate 4 Plate initiative.

What We Offer

• Contribute to fighting world hunger one plate at a time
• Grow your career. We’ve had great success stories from Team Members stepping into roles such as Restaurant Managers or even joining the Zambrero Support Office.
• Join a fun and dynamic team
• Flexible work hours so you can put your priorities first - finish work before midnight
• Clean work environment and minimal equipment that doesn’t leave you feeling oily

What You’ll Do

Our Shift Supervisor take pride in preparing and serving fast, fresh, and healthy Mexican food with a smile. As a Shift Supervisor, you will be responsible for the effective and efficient running of the day-to-day operations in the restaurant.

• Leading the restaurant team in efficient day-to-day operations
• Being a role model for the standards and behaviours consistent with the Zambrero values and culture
• Assisting in training, developing, and driving the team to deliver positive and memorable customer experiences
• Assisting with hiring new team members and onboarding them
• Assisting in managing the team, including staff performance reviews, and rostering staff
• Ensuring food is prepared, presented, and served to the highest standard
• Assisting with ordering of stock from various suppliers
• Assisting with office administration duties such as paperwork, banking, cash handling, payroll and reviewing policies
• Managing daily and weekly cleaning of the production areas, dining room and general restaurant
• Assisting with executing marketing promotions
• Ensuring safety and security standards are recognised and upheld, and that employees are effectively trained in Workplace Health and Safety

What You’ll Bring

We’d love for you to join us if you’ve got what we need:

• Passionate about our humanitarian values and ready to make a difference
• Passionate about building a positive culture within the restaurant– focused on exceptional customer service, working together, helping those in need and making Zambrero an enjoyable place to work.
• Ability to speak clearly and listen attentively to both customers and colleagues
• Ability to maintain a professional, well-groomed and neat appearance at all times
• Ability to multi-task and adapt to changing customer levels as required
• Ability to adapt and succeed in a fast-paced environment