Shift Supervisor - Maitland

Hungry Jack'S; Maitland City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Clear career pathways

Staff discounts

National qualifications

Job summary

Hungry Jack's in New South Wales seeks a trainer to coach crew, lead shifts, and promote Guest Obsessed values while ensuring safe, efficient operations.

You will deliver on-the-job training, mentor team members, and support sales through outstanding service and suggestive selling; participate in national marketing initiatives and drive a positive, inclusive culture.

We offer extensive leadership training and clear career pathways across our restaurant network in Australia.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring.
• Guest Obsessed mindset and commitment to exceptional service.
• Values aligned with People Power and Growth Mindset.
• High energy and strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through excellent service and suggestive selling.
• Contribute to the National Marketing Plan to enhance customer experience.
• Foster an inclusive, trusting, and accountable culture.

Skills

Retail/Hospitality experience

Training and coaching

Guest-centric mindset

Job description

The Careers are Better at Hungry Jack's!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Your responsibilities will include:

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

What’s great about working at Hungry Jack’s? We offer:

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.

We’re looking for someone who has:

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.