Casual - Shift Supervisor

Hungry Jack's ® Pty Ltd; Tweed Heads; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression across restaurant网络

Competitive pay and penalties

Staff discounts via Jackpot

Nationally accredited qualifications

Job summary

Hungry Jack's Pty Ltd is looking for a trainer, coach and mentor to crew members, reporting to the Restaurant Manager, to bring our values of Guest Obsessed and People Power to life and deliver exceptional service.

This role focuses on leading shifts, coaching teams, ensuring safety, and supporting sales growth through outstanding service, with opportunities for career progression across the Hungry Jack's network.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with Hungry Jack’s: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.

Skills

Experience in retail/hospitality

Training passion

Guest service mindset

Leadership potential

Job description

The Careers are Better at Hungry Jack’s!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Your responsibilities will include:

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

What’s great about working at Hungry Jack’s? We offer:

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.

We’re looking for someone who has:

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

_ At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong. _