Shift Supervisor

Subway; North Lakes; On-site; AUD 50,000 - 65,000; Full time

Job summary

Subway North Lakes is seeking a Shift Supervisor to lead the team in a fast-paced, customer-focused environment. You will recruit, train and develop staff, manage schedules, and ensure smooth daily operations.

Ideal candidates have management experience in retail, strong service standards, and a commitment to safety and cleanliness. This on-site role offers a clear career path with franchise ownership support in North Lakes, Queensland.

Qualifications

• Experience leading a fast-paced team.
• Ability to manage staff schedules and payroll.
• Strong customer service and communication skills.

Responsibilities

• Recruitment / induction and training of employees in line with brand requirements.
• Creating and managing the staff schedule.
• Checking in deliveries, order matching and daily banking.
• Prepare required paperwork related to stock and sales; prepare pay and timesheets.
• Manage cash balances and minimise wastage.
• Ensure 100% compliance with Subway and council guidelines.
• Perform inventory management and stock control including weekly stock takes.
• Analyse weekly sales and inventory reports to improve the business.
• Direct and undertake housekeeping to maintain cleanliness and presentation.
• Implement in-store marketing material and POP in line with campaigns.
• Ensure safety procedures are followed to prevent injury.
• Provide a safe work environment for employees and customers.
• Promote high levels of customer service and handle escalated complaints.
• Deliver high standard of service for products, sales, inquiries and catering.

Skills

Staff leadership

Shift scheduling

Customer service

Job description

The following content displays a map of the jobs location - North Lakes Bus Pk/Gas Station, Flinders Parade Tenancy B, (Lot 64) North Lakes

Closing Date:

28/10/2026

Job Category:

Team Member

Package Description

With over 40,000 restaurants, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the globe our Franchise Owners are looking to recruit motivated and driven team members to join the Subway® brand.

Job Introduction

The Shift Supervisor is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

You may currently be working as a Catering Manager, Store Manager or Restaurant Manager - or maybe you're an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

Main Responsibilities

• Recruitment /induction and training/development of employees in line with the Subway® brand's training requirements - you will lead by example!
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway® and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining restaurant cleanliness and presentation
• Implement in-store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, inquiries and catering to customer needs.

The Ideal Candidate

Working as a Shift Supervisorin a Subway® franchise is a challenging role but one that is highly rewarding. Subway® Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

About The Company

Please be aware that restaurants are independent franchises. All applications are sent to the Franchise Owner or operator.