Shift Leader: Fast-Paced Food Service Team Coach

SmartRecruiters, Inc.; Caboolture; Hybrid; AUD 52,000 - 65,000; Full time

Job summary

SmartRecruiters, Inc. is seeking an enthusiastic Shift Leader to join our franchise team in Caboolture, Queensland. You will oversee daily shift operations, lead a motivated staff, and ensure high standards of customer service.

This role involves scheduling, training, stock checks, food safety compliance, handling customer inquiries, and contributing to process improvements in a fast-paced environment.

Qualifications

• Proven leadership or supervisory experience in fast-paced environments.
• Outstanding customer service track record.
• Food Safety Supervisor certificate or willingness to obtain.
• Responsible Service of Alcohol certificate or willingness to complete.
• Strong communication and interpersonal skills.
• Ability to manage shifts and schedules.

Responsibilities

• Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards.
• Lead, motivate, and support team members to achieve goals.
• Manage staff schedules and allocate tasks to optimise productivity.
• Ensure compliance with food safety regulations and company policies.
• Handle customer inquiries, feedback, and complaints professionally.
• Monitor inventory levels and assist with stock management.
• Maintain a clean, organised, and safe work environment.
• Assist in training new team members and providing ongoing coaching.
• Collaborate with management to implement new initiatives and improve operational processes.
• Prepare and submit accurate shift reports and other relevant documentation.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Shift Flexibility

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol certificate

Tools

Scheduling software

Job description

SmartRecruiters, Inc. is seeking an enthusiastic Shift Leader to join our franchise team in Caboolture, Queensland. You will oversee daily shift operations, lead a motivated staff, and ensure high standards of customer service.

This role involves scheduling, training, stock checks, food safety compliance, handling customer inquiries, and contributing to process improvements in a fast-paced environment.