Shift Supervisor, Guest Experience & Sales

Funlab; Sydney; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Award-based hourly rate

Prize incentives & trips

Headspace wellbeing support

Free activities across Funlab brands

Half-price food & beverage

Job summary

Funlab is seeking a Shift Manager to join our Chatswood venues (Strike Bowling, Holey Moley, Archie Brothers) and lead guest service with energy and care. You will drive sales on each shift, upsell confidently, and work with your team to hit daily targets while ensuring the venue is pristine and welcoming.

Ideal candidates bring customer service, hospitality or retail experience, a passion for fun, and flexibility to work nights and weekends.

Qualifications

• Experience in customer service, hospitality or retail and building rapport with guests.
• RSA and WWCC or willingness to obtain them.

Responsibilities

• Create and deliver unforgettable guest experiences with energy and top-tier service mindset.
• Drive sales on every shift through upselling, product knowledge and proactive guest engagement.
• Own your space by keeping the venue well-stocked and ready to impress at all times.
• Be trained in all areas and bring your A game, whether behind the bar, at reception, or running a function.
• Follow safety and compliance procedures to keep guests and teammates safe.

Skills

Customer service

Hospitality

Retail experience

Upselling

Job description

Funlab is seeking a Shift Manager to join our Chatswood venues (Strike Bowling, Holey Moley, Archie Brothers) and lead guest service with energy and care. You will drive sales on each shift, upsell confidently, and work with your team to hit daily targets while ensuring the venue is pristine and welcoming.

Ideal candidates bring customer service, hospitality or retail experience, a passion for fun, and flexibility to work nights and weekends.