Shift Manager — Guest Experience & Sales (Chatswood)

Funlab; Willoughby; On-site; AUD 34,000 - 44,000; Full time

Job summary

Funlab in Chatswood, Sydney is seeking a Shift Manager to lead front-of-house teams across Strike Bowling, Holey Moley and Archie Brothers. You’ll deliver unforgettable guest experiences with a high-energy service mindset and drive sales on every shift.

You’ll coordinate with multiple venues, coach staff on upselling, and ensure safety and compliance while keeping the venue stocked and guest-focused. Weekend and night availability is essential.

Qualifications

• Customer service, hospitality or retail experience and a love for building customer rapport
• Available on weekends and nights
• RSA and WWCC or keenness to get them

Responsibilities

• Create and deliver unforgettable guest experiences with energy and top-tier service mindset
• Drive sales on every shift by upselling and proactive guest engagement
• Understand daily goals and challenges, work with your team to succeed
• Take pride in your venue, ensure it is well-stocked and ready to impress
• Own your space; be trained in all areas and bring your A-game on bar, reception, or functions
• Follow safety and compliance procedures to keep guests and teammates safe
• Go above and beyond to anticipate our guests’ needs

Skills

Guest service

Sales

Teamwork

Communication

Job description

Funlab in Chatswood, Sydney is seeking a Shift Manager to lead front-of-house teams across Strike Bowling, Holey Moley and Archie Brothers. You’ll deliver unforgettable guest experiences with a high-energy service mindset and drive sales on every shift.

You’ll coordinate with multiple venues, coach staff on upselling, and ensure safety and compliance while keeping the venue stocked and guest-focused. Weekend and night availability is essential.