Shift Leader: Elevate Guest Experience & Sales

fun-lab; Willoughby; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Award-based hourly rate

Free activities across Funlab brands

Half-price food & bev for you and a co

Headspace wellbeing support

Inclusiveness and networks

Job summary

Funlab is seeking a Shift Manager to join our Strike Bowling, Holey Moley and Archie Brothers venues in Chatswood, Sydney. You’ll lead frontline service, energise the team, and deliver unforgettable guest experiences across seven days.

A valid RSA and WWCC are required or keen to obtain them. Weekend and night availability is essential; you’ll be rewarded with an award-based hourly rate and access to development programs, wellbeing support and brand-perk incentives.

Qualifications

• Customer service experience required.
• Hospitality or retail background beneficial.
• Strong guest engagement and rapport skills.
• Willingness to lead and develop a small team.

Responsibilities

• Create and deliver memorable guest experiences with energy and service mindset.
• Drive sales during shifts through upselling and product knowledge.
• Ensure venue readiness and stock levels to impress guests.
• Lead by example on safety and compliance.

Skills

Customer service

Hospitality

Guest engagement

Team leadership

Retail experience

Job description

Funlab is seeking a Shift Manager to join our Strike Bowling, Holey Moley and Archie Brothers venues in Chatswood, Sydney. You’ll lead frontline service, energise the team, and deliver unforgettable guest experiences across seven days.

A valid RSA and WWCC are required or keen to obtain them. Weekend and night availability is essential; you’ll be rewarded with an award-based hourly rate and access to development programs, wellbeing support and brand-perk incentives.