Shift Manager

Funlab; Sydney; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Award-based hourly rate

Prize incentives & trips

Headspace wellbeing support

Free activities across Funlab brands

Half-price food & beverage

Job summary

Funlab is seeking a Shift Manager to join our Chatswood venues (Strike Bowling, Holey Moley, Archie Brothers) and lead guest service with energy and care. You will drive sales on each shift, upsell confidently, and work with your team to hit daily targets while ensuring the venue is pristine and welcoming.

Ideal candidates bring customer service, hospitality or retail experience, a passion for fun, and flexibility to work nights and weekends.

Qualifications

• Experience in customer service, hospitality or retail and building rapport with guests.
• RSA and WWCC or willingness to obtain them.

Responsibilities

• Create and deliver unforgettable guest experiences with energy and top-tier service mindset.
• Drive sales on every shift through upselling, product knowledge and proactive guest engagement.
• Own your space by keeping the venue well-stocked and ready to impress at all times.
• Be trained in all areas and bring your A game, whether behind the bar, at reception, or running a function.
• Follow safety and compliance procedures to keep guests and teammates safe.

Skills

Customer service

Hospitality

Retail experience

Upselling

Job description

Be yourself.Love, Funlab. Welcome to Funlab - the world's premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we're serious about using fun for good - creating epic experiences while making a positive impact on our people, our communities, and the planet. With eight fun-inducing brands, 50+ venues across Australia, Aotearoa (New Zealand), and North America, and over 2,000 incredible Motherfunners, we've been crafting joy, banter, and unforgettable moments since 2001. Every day at Funlab is different (just like our Motherfunners), and we love it that way. We're all about creating a kind, safe, and inclusive workplace where you can be yourself, grow, and have a blast while doing it. No matter where you've been - or where your journey with Funlab takes you - the opportunity to learn, develop, and amplify your skills is always within reach. Now, we're on the lookout for a Shift Manager team members to join the team at Strike Bowling & Holey Moley & Archie Brothers in Chatswood, Sydney- people who are passionate about service, driven by fun, and ready to create unforgettable experiences.

Why Work With Us?

• Be part of an innovative and people focused company
• Access to a development program and opportunity to work alongside and learn from industry leaders
• Earn an award-based hourly rate under the Amusement & Entertainment Award, plus enjoy awesome extras like monthly prize incentives and exciting competitions with epic prizes like all-expenses-paid trips!
• Focus on wellbeing and mental health support; partnership with Headspace, EAP access, Inclusiveness initiatives, Pride, Women and Neurodiversity Employee network groups as well as access to gender affirmation leave
• Play on us! Enjoy free activities for you and a pal across ALL Funlab brands because work should come with perks!
• Treat yo'self! Half-price food and bev for you and a pal because the fun shouldn't stop when your shift ends!
• And really just because we're AWESOME

What you'll do:

• Create and deliver unforgettable guest experiences with your energy and top-tier service mindset
• Drive sales on every shift - smash targets through upselling, product knowledge and proactive guest engagement
• Understand daily goals and challenges, working with your team to succeed
• Take pride in your venue, making sure it's well-stocked and ready to impress at all times
• Own your space! Be trained in all areas and whether you're behind the bar, at reception, or running a function, you bring your A game!
• Follow all safety and compliance procedures to keep guests and your teammates safe
• Take the opportunities to go above and beyond and anticipate our guests' needs

What you've got:

• Uniqueness and a passion for fun
• Energy, enthusiasm, positivity - and bucketloads of it!
• Customer service, hospitality or retail experience and a love for building customer rapport
• A love of interacting with a diverse range of guests - teens, kids and adults
• Great availability, must be available on weekends and nights
• A valid RSA and WWCC or keenness to get them!
• As we are a seven day a week business, you must be available to work nights and weekends

Keen? If you're curious to explore, energetic about guests, and heart-working for our fun-loving communities, Funlab is the place for you - and you're the Motherfunner for us! Don't self-reject! We know that women and people in underrepresented communities lean towards applying to roles where they tick all the 'What You've Got' items, at Funlab we hire for attitude, not skills, so don't rule yourself out just yet, you might be the Motherfunner we're looking for!