Shift Supervisor

Youth Justice and Victim Support; Woodford; On-site; AUD 90,000 - 110,000; Full time

Job summary

Youth Justice and Victim Support in Woodford QLD is seeking a Shift Supervisor to lead centre-wide operations, coordinate frontline staff, and respond to incidents, ensuring safe delivery of services for young people in a modern, rehabilitation-focused environment.

During construction, the role may be based in Wacol, Caboolture or Brisbane CBD with potential overnight stays; mandatory Detention Youth Worker training and Senior First Aid certification are required for successful applicants.

Qualifications

• Relevant experience coordinating centre-wide services for young people.
• Ability to develop and monitor operating policies and procedures.
• Experience inputting and auditing safety and security data.
• Strong risk assessment and incident management skills.
• Proven ability to lead frontline staff in a dynamic environment.

Responsibilities

• Coordinate staff on a shift-by-shift basis to deliver integrated centre wide services and activities for young people, including accommodation, casework, programs, education, and medical services.
• Assist with the development, documentation, implementation, and monitoring of effective, efficient, safe, and secure operating policies, standards, procedures, and guidelines.
• Input and monitor information in systems, ensuring quality assurance measures are implemented (e.g., incident reports, suicide risk assessments, and security audits).
• Identify, assess, and report risks related to safety, security, and service delivery in a timely manner, ensuring appropriate escalation and documentation in line with organisational policies and procedures.
• Develop, implement, and review emergency and contingency plans, manage and coordinate the Centre's response to internal and external emergencies, and ensure the functionality and compliance of all security processes and mechanisms, including regular system checks, to enable safe, lawful, and effective incident management.

Skills

Staff supervision

Incident response

Policy implementation

Risk assessment

Education

Detention Youth Worker training

Senior First Aid Certification

Job description

Youth Justice and Victim Support - Woodford QLD

Take the lead in shaping a safe, supportive and rehabilitation-focused environment for young people at the new Woodford Youth Detention Centre (WYDC). As a Shift Supervisor, you will coordinate centre-wide operations, lead and support frontline staff, respond to critical incidents, and ensure the effective delivery of services that promote safety, wellbeing and positive outcomes for young people.

This is an exciting opportunity to be part of a modern, purpose-built facility featuring innovative, home-like accommodation, education and training spaces, cultural and wellbeing areas, and recreational environments designed to support rehabilitation and community safety. Working at WYDC, you will play a key leadership role in maintaining secure operations while positively influencing the lives of young people through professional supervision, guidance and engagement.

While the role will eventually be based in Woodford in mid to late 2027, during the construction phase the successful applicant will be based in a variety of locations including Wacol, Caboolture or the Brisbane CBD, which could include overnight stays.

If Detention Youth Worker training has not been completed and you are offered a role, commencement will be on the next available detention youth worker course in early 2027. Further, permanent employment will be confirmed on successful completion of your Detention Youth Worker training.

This role is ideal for candidates who thrive in dynamic environments and enjoy leading and supporting teams through change.

As a Shift Supervisor, you will specifically:

• Manage and coordinate staff on a shift-by-shift basis to deliver integrated centre wide services and activities for young people, including accommodation, casework, programs, education, and medical services.
• Assist with the development, documentation, implementation, and monitoring of effective, efficient, safe, and secure operating policies, standards, procedures, and guidelines.
• Input and monitor information in systems, ensuring quality assurance measures are implemented (e.g., incident reports, suicide risk assessments, and security audits).
• Identify, assess, and report risks related to safety, security, and service delivery in a timely manner, ensuring appropriate escalation and documentation in line with organisational policies and procedures.
• Develop, implement, and review emergency and contingency plans, manage and coordinate the Centre's response to internal and external emergencies, and ensure the functionality and compliance of all security processes and mechanisms, including regular system checks, to enable safe, lawful, and effective incident management.

See the role profile for further role responsibilities.

Mandatory requirements of the role include:

• Valid Blue card
• Completion of or ability to complete Detention Youth Worker training.
• Senior First Aid Certificate or equivalent

Applications to remain current for 12 months.

Job Ad Reference: QLD/703533/26