Shift Supervisor

CLA Trading Pty Limited; Port Stephens; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Incentive scheme

Same-day pay

Company uniform

Employee discounts

Training and development

Job summary

Europcar Mobility Group in Newcastle, NSW, is seeking a dedicated full-time Shift Supervisor for our Airport & City locations. Reporting to the Station Manager, you will lead a small team, drive sales, and deliver excellent customer service while supporting the growth of our station.

You will manage rostering, monitor KPIs, control costs, and promote Europcar services locally. A valid Australian work right, strong communication, and 7-day rotating shifts are required.

Qualifications

• Supervisory, team leader, or management experience.
• Experience in sales, retail or customer service.
• Ability to roster and report to budgets; KPI familiarity.
• Fully authorized to work in Australia.

Responsibilities

• Assist Station Manager to exceed financial targets and KPI's in optimising revenue growth and maximising profitability.
• Effectively control station costs in accordance with set budgets.
• Ensure Company damage policies are complied with to decrease the risk and/ or cost to accidents.
• Actively market and promote Europcar services within the specified station region.
• Exceed and surpass customer service expectations.
• Prepare accurate daily, weekly and monthly reports on agreed financial, operational station and fleet performance measures.

Skills

Supervisory experience

Sales experience

Customer service

Budget reporting

KPI reporting

Communication

Job description

Job Description

We are currently seeking a dedicated and proactive full time Shift Supervisor for our Newcastle Airport & City locations. Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.

Why join Europcar

• A competitive hourly rate + shift loadings + generous incentive scheme
• Opportunity to maximise your income based on your exceptional performance with our incentive program
• Ongoing training and development
• Access to same-day pay via our financial wellbeing provider
• Employee Referral Program - earn $$ when you successfully refer a candidate
• Company uniform provided
• Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
• Access to an international brand with opportunities to work nationally and globally
• Access to Employee Assistance Program and Calm App - the #1 app for mental fitness

Some of the key responsibilities include

• Assisting the Station Manager to exceed financial targets and KPI's in optimising revenue growth and maximising profitability
• Effectively control station costs in accordance with set budgets
• Ensuring Company damage policies are complied with to decrease the risk and/ or cost to accidents
• Actively market and promote Europcar services within the specified station region
• Exceed and surpass customer service expectations
• Prepare accurate daily, weekly and monthly reports on agreed financial, operational station and fleet performance measures

To be considered, you will possess

• Experience working in a supervisory, team leader, or management position
• Prior sales, retail, or customer service experience
• Reporting and rostering in accordance with budgets
• Experience working with KPIs
• Clear and confident communication skills
• Ability to work a 7 day rotating shift roster
• Full drivers licence
• Full Australian work rights

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners) More info: www.europcar-mobility-group.com Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of