Shift Supervisor

Beautiful Jim Key; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Staff meals

Team discount

Casual loading

Job summary

Beautiful Jim Key is a cafe and luncheonette in Brunswick seeking a Shift Supervisor with real presence to enthusiastically lead the floor. You’ll be trusted with autonomy and a direct line to ownership, shaping how every guest feels the moment they walk through the door.

You’ll lead shifts, run pre-service briefings, mentor new staff, and open/close with precise cash handling while working closely with the kitchen to ensure seamless handovers.

Qualifications

• A genuine feel for coffee, capable on the machine and able to describe great cups.
• Three to five years in hospitality at a venue of similar calibre.
• A love of food/produce reflected in menu talk and service.
• Leadership and professionalism guests and teammates can feel.
• Fluency with hospitality tech including Deputy, Square, Tanda and OpenTable.
• A 'see a problem, fix a problem' instinct to raise efficiency and SOPs.

Responsibilities

• Leading shifts from open to close, setting pace, polish and energy.
• Delivering pre-service briefings that sharpen the team.
• Championing service standards and checklists, flagging optimisations.
• Turning guest hiccups into moments of genuine care with warmth and judgment.
• Maintaining smooth floor operation under pressure with calm leadership.
• Elevating presentation details from lighting to glassware.
• Mentoring new staff with hands-on guidance, not just a checklist.
• Working closely with the kitchen for seamless handovers.
• Opening/closing the venue with precise cash-up and reconciliation.
• Providing shift reporting to owners, and confident scheduling across systems.

Skills

Coffee knowledge

Leadership

Guest experience

Team mentorship

Operational excellence

Hospitality tech

Tools

Deputy

Square POS

Tanda

OpenTable

Job description

We’re a cafe and luncheonette in the heart of Brunswick, genuinely embedded in our community, with joy as our north star. Our service is genuine, warm and elevated with a core focus on guest experience. We’re looking for a Shift Supervisor with real presence to enthusiastically lead the floor.

The Role

• You’ll be trusted with real autonomy and a direct line to ownership.
• The Shift Supervisor sets the tempo of service, holds the standard when it matters most, and shapes how every guest feels the moment they walk through the door.
• It’s a role for someone who leads with instinct as much as experience, someone who can read a room, lift its energy, and make even the busiest Saturday service feel effortless.

You’ll bring the floor to life by:

• Leading shifts from open to close, setting the pace, the polish, and the energy the room runs on
• Delivering pre-service briefings that leave the team sharp, confident, and ready
• Championing our service standards and checklists, and speaking up when something could work better
• Turning guest hiccups into moments of genuine care, resolved with warmth and good judgment
• Keeping the floor moving smoothly under pressure through calm, decisive leadership and table management
• Elevating every detail of presentation, from lighting and music to the gleam on a glass
• Bringing new team members up to speed with real mentorship, not just a checklist
• Working hand in glove with the kitchen so every handover feels seamless
• Opening and closing the venue with precision, including cash-up and reconciliation
• Keeping the owners in the loop with sharp, honest shift reporting
• Rostering, scheduling, and managing bookings with confidence across our hospitality systems

Must Have

• A genuine feel for coffee, confident on the machine and fluent in what makes a great cup
• Three to five years of hospitality experience in a venue of similar calibre
• A real love of food and produce, the kind that shows in how you talk about a menu
• Leadership and professionalism that guests and teammates alike can feel
• Fluency with hospitality technology, including Deputy, Square, Tanda, and OpenTable
• A "see a problem, fix a problem" instinct: someone who lifts efficiency, raises the service standard, and champions our SOPs without needing to be asked

Nice to Have

• Contemporary wine knowledge, and/or a WSET qualification

You'll Fit Right In If You're

• Guest Centric: every call you make on the floor starts with what the guest actually needs
• Bright: you bring real energy into a briefing, a greeting, a recovery, and the room feels it
• Driven by Joy: hospitality is a pleasure to give, never a performance to get through
• A true Team player: you look after your people the way you look after your guests
• Someone with Pride: you hold the standard even when no one's watching
• Focused on Welcome: every guest should feel like a regular, and every regular remembered

What We Offer

• Genuine autonomy and a direct line to ownership: your instincts shape how the floor runs
• A close-knit, professional team who take hospitality seriously and each other even more so
• Pay in line with the Hospitality Industry (General) Award plus casual loading, commensurate with experience
• Staff meals and a generous team discount
• An invitation to initiate ideas and collaborate with the owners as we shape the next chapter of a venue on the rise