Assistant Venue Manager

The Frog Club; City of Melbourne; On-site; AUD 87,000 - 93,000; Full time

Benefits offered by this job

WSET training

Leadership training programs

Staff discounts

Job summary

The Frog Club on Chapel Street, Windsor, Melbourne, is seeking an Assistant Venue Manager who will be the Venue Manager’s closest operational partner, leading the Front of House team, shaping guest experience, and ensuring high standards across every service.

This role requires hands-on leadership, roster control within labour budgets, upselling focus, and collaboration with Bar Manager and kitchen leadership to deliver exceptional hospitality seven nights a week.

Qualifications

• Experience leading a Front of House team in a premium, high-volume restaurant.
• Ability to manage rosters within labour budgets and adapt to weekly demands.
• Strong focus on service quality, upselling, and guest experience.

Responsibilities

• Leading FOH operations as Manager on Duty across service.
• Building, coaching, and supervising Floor Supervisor team to a high standard.
• Driving upselling, service quality, and guest experience across every shift.
• Managing rosters within labour budgets and adapting to weekly demands.
• Overseeing stocktake, cash handling, and FOH financial compliance.
• Collaborating with Bar Manager, Head Sommelier, and kitchen leadership.
• Handling guest complaints with composure and ownership.
• Setting the tone on the floor through presence and leadership.

Skills

People leadership

FOH operations

Upselling

Roster management

Guest experience

Job description

$87k – $93k per year + Super + KPI bonuses + Tips

There is always one person a room cannot function without. The one who holds it together; shift after shift, service after service.

The Frog Club is looking for an Assistant Venue Manager who understands that great hospitality is delivered through people, process, and presence; and that the most important shift is the one you’re on right now. Someone who holds the floor with authority and warmth, builds the supervisors around them, and ensures that every service feels exactly as it should.

This is not an office role with occasional floor walks. It is not a role for someone who manages from a distance.

The Frog Club is a bar and restaurant on Chapel Street, Windsor from the team behind The Gilson. The room draws inspiration from New York supper clubs, old Hollywood dining rooms, and the kind of restaurants that become part of a city’s social fabric.

Steaks from the grill. Cold martinis. Music that carries the room forward. Seven nights a week.

We’re looking for someone who understands that a great floor is built by a great operator; one who leads from within it, develops the team around them, and takes genuine ownership of the result every single night.

The Role

You’ll be the Venue Manager’s closest operational partner and the person who holds the room when they’re focused elsewhere. You’ll develop and lead the floor supervisors, manage the roster, drive commercial performance, and ensure the standards set at the top of the organisation are visible at every table on every shift.

This role includes:

• Leading FOH operations as Manager on Duty across service
• Building, coaching, and holding the Floor Supervisor team to a high standard
• Driving upselling, service quality, and guest experience across every shift
• Managing rosters within labour budgets and adapting to the demands of the week
• Overseeing stocktake, cash handling, and FOH financial compliance
• Collaborating with the Bar Manager, Head Sommelier, and kitchen leadership
• Managing guest complaints and escalations with composure and ownership
• Helping build a venue that Melbourne’s dining scene will talk about for years
• Has experience leading a FOH team in a premium, high-volume restaurant
• Leads from the floor and sets the tone through presence, not instruction
• Is commercially sharp; understands labour, covers, average spend, and what moves them
• Develops the people around them as instinctively as they manage a service
• Stays calm when things move fast and decisive when it matters
• Has high personal standards and the same expectation of everyone around them
• Wants to help build something with genuine longevity and cultural relevance

What You’ll Get

• Competitive salary + super + bonus structure + tips
• The opportunity to help shape a major new Melbourne venue from the beginning
• Access to WSET training
• Access to innovative and engaging leadership training programs
• Staff discounts across the group
• Long-term growth opportunities within Stardust as we continue to expand
• A serious ownership team that cares deeply about hospitality, culture and its people

The Frog Club is being built for the long haul.
We care about the music, the lighting, the martinis, the flowers, the timing of service, the regulars, the feeling in the room and the people behind it all.

If you care about the people you lead, the standard you hold, and the feeling of a room that is operating exactly as it should, we'd love to hear from you.