Shift Supervisor

The Pancake Parlour; City of Melbourne; On-site; AUD 50,000 - 59,000; Full time

Benefits offered by this job

Competitive pay

Training & growth

Flexible hours

Free meals

Dynamic team

Job summary

The Pancake Parlour in Preston, VIC invites applications for a Supervisor role. You’ll lead front-of-house operations, mentor team members, and ensure smooth shift execution in a fast-paced hospitality environment.

Competitive hourly pay between $36.09 and $43.31, plus flexible hours, free staff meals, and opportunities to grow with a dynamic team. Previous hospitality leadership experience preferred; a positive, energetic attitude is essential.

Qualifications

• Experience in hospitality and in a supervisor or leadership role.
• Ability to lead a team on a busy shift and maintain service standards.
• Energetic, enthusiastic and customer-focused with a positive attitude.

Responsibilities

• Lead the floor and oversee front-of-house operations during shifts.
• Deliver exceptional guest service and guide the team to great experiences.
• Coach, train and motivate staff to reach their potential.
• Manage shifts to ensure smooth operations and on-time service.
• Handle on-the-spot challenges with composure and efficiency.

Skills

Leadership

Team management

Hospitality experience

Positive attitude

Problem-solving

Passion for food & service

Job description

• LocationNorthland S/Centre Shop U1 Murray Road,Preston, VIC, 3072,Australia
• Base Pay$36.09 - $43.31 / Hour
• Required DegreeNONE
• Manage OthersYes

Description

Calling all Hospo rockstars!

If you thrive in a fast-paced, high-energy environment, have a passion for food, and excel at keeping things running smoothly, we want YOU to be our next Supervisor at The Pancake Parlour!

This is your chance to step into a role where you can make a real impact, inspire a fantastic team, and be at the heart of a buzzing restaurant - all while delivering top-notch service and great food to our amazing guests.

What You’ll Be Doing:

• Leading the Charge: You'll be the go-to person on the floor, overseeing the team to ensure every shift runs like clockwork. From managing front-of-house operations to supporting the kitchen crew, you'll keep everything moving seamlessly.
• Delivering Exceptional Service: You'll set the tone for an amazing guest experience by leading by example, ensuring every guest is greeted with a smile and served with care.
• Team Development: You'll be coaching, training, and motivating the team, helping everyone reach their full potential while creating a fun, supportive work environment.
• Managing Shifts: You'll be responsible for running the shift smoothly, handling any challenges that pop up, and making sure everyone stays on track and on time.
• Problem-Solving on the Fly: Whether it's a sudden rush of customers or an unexpected issue, you'll keep your cool and handle it with efficiency and grace.

What We’re Looking For:

• Leadership Skills: You've got a natural ability to lead, whether you're managing a team, training new staff, or stepping in to help where needed.
• Experience: You've worked in hospitality before and have a solid understanding of what it takes to keep things running smoothly, ideally in a supervisor or leadership role.
• Positive Attitude: You're energetic, enthusiastic, and bring a can-do attitude to every shift. You know how to keep your team motivated, even during the busiest times.
• Problem-Solving Mindset: You're quick on your feet, able to handle challenges calmly and efficiently without skipping a beat.
• Passion for Great Food & Service: You take pride in delivering top-notch food and service, and you're excited to be part of a brand known for its delicious menu and welcoming atmosphere.

What’s In It For You:

• Competitive Pay: We offer great hourly rates, with penalty rates for weekend shifts.
• Training & Growth: You'll get hands-on training and have plenty of opportunities to grow within the company.
• Flexible Hours: Whether you want part-time or full-time, we've got shifts that fit your lifestyle.
• Free Meals: Enjoy complimentary meals from our mouth-watering staff menu during your shifts.
• A Fun, Dynamic Team: Work with a group of passionate people who are just as excited as you to create a great experience for every guest.

Physical Requirements - Supervisor

In this role, you can expect the following physical requirements from you on the job:

Standing or walking

90-100%

Talking or listening

90-100%

Pushing or pulling

0-10%

Rarely

0-10%

Rarely

Lifting or carrying >10kg, reaching

90-100%

0-10%

Rarely

Gripping, pinching

50-70%

Often

You will be exposed to the following environmental conditions: