Shift Leader Full Time - GYG Punchbowl

Guzman Y Gomez; Punchbowl; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible rosters

Uniforms & merch

Meal discounts

Training & support

Career pathways

Referral program

Team building

Cultural celebrations

Employee assistance program

Hola Central/Franchisee

Job summary

Guzman y Gomez is seeking a Shift Leader to guide and develop the team, ensuring guests receive great service and safe, high‑quality food. You will coach staff, monitor operations, and uphold brand standards in a fast-paced setting.

The role emphasizes strong people leadership, service excellence, and compliance with food safety and alcohol service requirements, with opportunities for career growth within the company.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Proven track record of providing outstanding customer service.
• Food Safety Supervisor certificate or willingness to complete.
• Willingness to undertake Responsible Service of Alcohol course.

Responsibilities

• Lead, coach and motivate the crew to enhance guest experience while maintaining food safety and quality.
• Set the tone for operational excellence and a positive work environment.

Skills

Leadership

Customer service

Education

Food Safety Supervisor Certificate

Responsible Service of Alcohol (RSA)

Job description

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?

So much! Check out some of the benefits below:

• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• An uncapped referral program! Bring your mates and earn $200 per successful referral
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family
• The chance to join our Hola Central team or become a Franchisee!

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.