Shift Leader: Fast-Paced Food, Flexible Roster & Growth

GYG; Western Australia; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Fair pay

Flexible rosters

Uniforms and merch

Meal discounts

Comprehensive training

Leadership development

Referral program

Team building

Cultural celebrations

Employee assistance program

Hola Central/Franchisee option

Job summary

Guzman y Gomez is seeking a Shift Leader to drive top-tier service during busy shifts. You will train and coach the team, keeping energy high while delivering a customer-first dining experience.

In this hands-on role, you will manage labour and COGS, oversee deliveries, and ensure food safety, cash handling, cleaning, and stock control are maintained. You will embody our values and help grow leaders within the store.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Proven ability to deliver outstanding customer service.
• Food Safety Supervisor certificate completed or willingness to complete.
• Responsible Service of Alcohol course completed or willingness to undertake.

Responsibilities

• Train, lead, coach and inspire crew while keeping energy high on every shift.
• Deliver standout service to customers and regular guests.
• Maintain high food safety, cash handling, cleaning and stock control.
• Be ambassador of GYG by upholding values, policies and procedures.
• Communicate clearly with the restaurant team to stay aligned.
• Manage labour and COGS to drive profitability.
• Oversee deliveries to ensure orders match invoices.

Skills

Leadership

Customer service

Team motivation

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol

Job description

Guzman y Gomez is seeking a Shift Leader to drive top-tier service during busy shifts. You will train and coach the team, keeping energy high while delivering a customer-first dining experience.

In this hands-on role, you will manage labour and COGS, oversee deliveries, and ensure food safety, cash handling, cleaning, and stock control are maintained. You will embody our values and help grow leaders within the store.