Shift Leader: Elevate Guest Experience & Lead a Team

Guzman Y Gomez; Townsville City; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Flexible rosters

Free uniforms and exclusive merch

Heavily discounted meals

Comprehensive training and support

Leadership career pathways

Team building activities

Cultural celebrations

Franchise/corporate office opportunity

Job summary

Guzman y Gomez Mermaid Waters is seeking a Shift Leader to guide a fast-paced team, coach staff, and ensure outstanding guest experiences while maintaining top food safety and quality standards. You will lead by example and drive operational excellence in a dynamic dining environment.

We offer flexible rosters, comprehensive training, and clear pathways for career progression within the Guzman y Gomez network.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Proven track record of outstanding customer service.
• Completed or willingness to complete Food Safety Supervisor certificate.
• Completed or willingness to undertake Responsible Service of Alcohol course.

Responsibilities

• Lead, coach and motivate the team to enhance the guest experience.
• Uphold the highest food safety and quality standards.
• Set the tone for operational excellence with proactive leadership.
• Foster a positive work environment for the crew.

Skills

Leadership

Customer service

Food Safety Supervisor

RSO Certificate

Job description

Guzman y Gomez Mermaid Waters is seeking a Shift Leader to guide a fast-paced team, coach staff, and ensure outstanding guest experiences while maintaining top food safety and quality standards. You will lead by example and drive operational excellence in a dynamic dining environment.

We offer flexible rosters, comprehensive training, and clear pathways for career progression within the Guzman y Gomez network.