Shift Leader

El Jannah; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Job summary

El Jannah in Melbourne is seeking a confident Shift Leader to help run great shifts and lead strong teams. You will be the steady presence on shift, setting the pace, supporting the team and ensuring every guest has a positive experience.

As a Shift Leader, you will join a brand that values people, quality and efficiency, with opportunities to grow and develop leadership capabilities within a fast-paced hospitality environment.

Qualifications

• Experience leading teams in a QSR or fast-paced hospitality environment.
• Calm, confident leadership style that inspires and energises others.
• Strong communication skills and a team-first mindset.
• Genuine passion for food, people and guest experience.
• Reliability, organisation and ability to lead by example.

Responsibilities

• Leading the EJ Way and supporting the team during service.
• Keeping daily operations running smoothly and efficiently.
• Coaching and training team members to build confidence and capability.
• Delivering consistent, guest-focused experiences.
• Supporting rostering and shift organisation.
• Helping drive performance against restaurant goals and KPIs.
• Upholding food safety, cleanliness and WHS standards.
• Managing stock levels so the kitchen and service never miss a beat.

Skills

Team leadership

Communication skills

Customer service

Reliability

Job description

El Jannah is an iconic Australian brand that began in 1998 in Granville, Sydney, with a simple idea: serve honest, authentic Lebanese-Australian food that brings people together. More than two decades on, our legendary charcoal chicken, bold flavours and energetic restaurants continue to create member able experiences guests love across Australia. As we continue to grow, our restaurants stay grounded in what matters most: real food, real people and real connection.

About the Role

We're looking for confident and motivated Shift Leaders to help run great shifts and lead great teams. As a Shift Leader, you'll be the steady presence on shift, setting the pace, supporting the team and making sure every guest has a positive experience. You'll play a key role in maintaining high standards across service, food quality, safety and teamwork.

Whether you're an experienced Shift Leader or a strong team member ready to step into leadership, this is an opportunity to grow with a brand that invests in its people and backs them to succeed.

What You'll Be Doing

• Leading the EJ Way and supporting the team during service
• Keeping daily operations running smoothly and efficiently
• Coaching and training team members to build confidence and capability
• Delivering consistent, guest-focused experiences
• Supporting rostering and shift organisation
• Helping drive performance against restaurant goals and KPIs
• Upholding food safety, cleanliness and WHS standards
• Managing stock levels so the kitchen and service never miss a beat

What We're Looking For

• Experience leading teams in a QSR or fast-paced hospitality environment
• A calm, confident leadership style that inspires and energises others
• Strong communication skills and a team-first mindset
• A genuine passion for food, people and guest experience
• Reliability, organisation and the ability to lead by example
• Performance and outcome driven for the success of the restaurant
• Availability to work flexible rosters, including evenings and weekends
• A people-first culture where leaders are supported to grow
• A fun, fast-paced environment where your leadership makes a real difference
• Clear career pathways building leadership, operational and management capabilities to further your career with a growing national brand

If you're passionate about leading people, delivering great food and creating memorable guest experiences, we'd love to hear from you.