Technical Support Officer (NSWT)

NSW Public Service Commission; Burwood; Hybrid; AUD 100,000 - 110,000; Full time

Job summary

Transport for NSW is seeking a Technical Support Officer (NSWT) in Burwood to deliver application support services, including Level 1 and Level 2 technical support, and to drive continuous service improvement.

You will work with vendors and stakeholders, diagnose root causes, and contribute to testing and enhancements in a hybrid, permanent full-time role, until 31 December 2027.

Qualifications

• Join a high performing team to deliver application support services, Level 1 and Level 2 technical support.
• Coordinate vendor and stakeholder engagement.
• Contribute to application enhancements and testing activities.
• Drive continuous service improvement.
• Diagnose root causes and deliver effective solutions.
• Experience in incident management, application administration, user access governance, testing, monitoring, and operational support.

Responsibilities

• Join a high performing team to deliver application support services, Level 1 and Level 2 technical support, coordinate vendor and stakeholder engagement, contribute to application enhancements and testing activities, and drive continuous service improvement.
• Your technical acumen, customer focus, and problem-solving capability, gained across application support, IT operations, service management, or enterprise technology environments, will see you excel in diagnosing root causes, navigating competing priorities, and delivering effective solutions.

Job description

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Technical Support Officer (NSWT)

Organisation/Entity: Transport For NSW

Job category: Information & Communication Technology

Job location: Burwood, NSW, AU, 2134

Job reference number: 111115

Employment type: Permanent Full-Time

Salary range: $100123.0-$110138.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:

Join a high performing team to deliver application support services, Level 1 and Level 2 technical support, coordinate vendor and stakeholder engagement, contribute to application enhancements and testing activities, and drive continuous service improvement.

Your technical acumen, customer focus, and problem-solving capability, gained across application support, IT operations, service management, or enterprise technology environments, will see you excel in diagnosing root causes, navigating competing priorities, and delivering effective solutions.

This is a temporary opportunity until 31/12/2027 based in Burwood. Hyrbid working arrangements are available in line with the TfNSW Workplace presence policy.

You're a pragmatic and highly collaborative support professional, skilled at troubleshooting applications, influencing vendors, and translating technical issues into business outcomes. You have worked in incident management, application administration, user access governance, testing, monitoring, and operational support.

You thrive in a lean, high-performing team where initiative, accountability, and strong stakeholder engagement are essential to keeping systems running at their best.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.