Shared Services Improvement Coordinator

Airservices Australia; City of Brisbane, Sydney; On-site; AUD 75,000 - 100,000; Full time

Job summary

Airservices Australia is seeking a Shared Services Improvement Coordinator to drive optimisation of Payroll, Procurement, Employee Services, Revenue Services and related processes across a national shared services function. You will analyse current-state processes, identify opportunities for efficiency and automation, and contribute to future-state designs and implementations.

The role involves process mapping, documentation, and change management activities, working with stakeholders across the

Qualifications

• Experience in business operations and continuous improvement initiatives.
• Experience in process mapping, process modelling, workflow analysis and business process documentation.
• Proven ability to identify opportunities for operational efficiency, simplification and automation.
• Strong stakeholder engagement, facilitation and communication skills with the ability to work across multiple business areas.
• Well-developed analytical, problem-solving and critical thinking capabilities.
• Experience supporting change initiatives and embedding improved ways of working.
• Experience working within large or complex organisations is highly desirable.

Responsibilities

• Analyse current-state processes, identify improvement opportunities and contribute to future-state design and implementation.
• Map processes, document workflows and support continuous improvement initiatives.
• Leverage technology and automation to enhance efficiency and service delivery.
• Collaborate with Shared Services Leadership and stakeholders across the business.
• Support change management activities and adoption of new processes and tools.

Skills

Operations experience

Process mapping

Process modelling

Workflow analysis

Documentation

Automation opportunities

Stakeholder engagement

Change management

Analytical thinking

Large/complex organisations

Job description

• Help shape and optimise enterprise-wide shared services processes that support the future of Airservices.
  Full-Time |1 year Fixed-Term Opportunity
• Brisbane or Sydney

Summary

Drive business process improvement across Shared Services by analysing, designing and optimising critical operational processes that enhance efficiency, automation and service delivery outcomes.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue firefighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

As the Shared Services Improvement Coordinator, you will play a key role in supporting the optimisation of core shared services functions including Payroll, Procurement, Employee Services, Revenue Services, Travel & Expense Management, and Purchase to Pay Services. Working closely with the Shared Services Improvement Lead and stakeholders across the business, you will analyse current-state processes, identify improvement opportunities, and contribute to the design and implementation of future-state solutions.

You will be involved in process mapping, documentation, continuous improvement initiatives, change management activities and identifying opportunities to leverage technology and automation. The team is focused on delivering efficient, scalable and customer-focused services that support organisational success.

Please see the link below to view the full Position Description:

Shared Services Improvement Coordinator.pdf

The Person

You are a naturally curious and analytical problem solver who enjoys understanding how processes work and identifying ways to make them better. You are comfortable collaborating with stakeholders at all levels, facilitating discussions, documenting processes and supporting positive organisational change.

The successful applicant will have:

• Demonstrated experience in business operations, business process improvement and continuous improvement initiatives.
• Experience in process mapping, process modelling, workflow analysis and business process documentation.
• Proven ability to identify opportunities for operational efficiency, simplification and automation.
• Strong stakeholder engagement, facilitation and communication skills with the ability to work across multiple business areas.
• Well-developed analytical, problem-solving and critical thinking capabilities.
• Experience supporting change initiatives and embedding improved ways of working.
• Experience working within large or complex organisations is highly desirable.

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Sonya Suresha - Talent Acquisition Recruiter at [e-mail].

Applications close 11.55 pm (AEST) 21 Sep 2026.