SharePoint & Web Content Administrator

Airservices Australia; Canberra; Hybrid; AUD 112,000 - 130,000; Full time

Job summary

Airservices Australia is seeking a SharePoint & Web Content Administrator to maintain our SharePoint environments, intranet services and external website capabilities. You will configure platforms, manage access, publish content and support governance to ensure accurate, timely information for staff and stakeholders.

Working within the Digital Technology Platforms team, you will collaborate with content owners, business partners and external suppliers to drive improvements and modernisation of

Qualifications

• Experience administering SharePoint Online or SharePoint on-premises in an enterprise environment.
• Experience publishing and maintaining content for intranets or external websites.
• Knowledge of information architecture, records management and content lifecycle management.
• Understanding of accessibility, usability and digital publishing standards.
• Experience resolving incidents and service requests in enterprise support.

Responsibilities

• Administer and support SharePoint Online and on-premises environments, intranet services and external website capabilities.
• Manage sites, document libraries, lists, metadata, permissions and content structures.
• Publish and retire accurate, timely operational and corporate content with governance in mind.
• Ensure controlled publication of regulatory material per governance requirements.
• Handle incidents and service requests; escalate complex technical matters as needed.
• Contribute to maintenance, testing, upgrades, and continuous-improvement activities.
• Provide guidance to site owners, content authors and publishers.
• Maintain platform documentation and publishing procedures.
• Collaborate with technology, communications and stakeholder teams and external suppliers.

Skills

SharePoint Online

Content publishing

Stakeholder management

Web accessibility

Microsoft 365

Information governance

Troubleshooting

Content lifecycle

Tools

Microsoft 365 Suite

HTML

Web Content Management Systems

Job description

Join Airservices as a SharePoint & Web Content Administrator and play a key role in maintaining the digital platforms and content services that connect and inform our people and stakeholders.

• Full time Permanent role with Hybrid working
• Salary Starting from $111,962 + 14% Super
• Location you choose Brisbane, Canberra, Melbourne or Sydney

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of air traffic services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations. This team keep’s Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset, and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

Airservices is seeking a SharePoint & Web Content Administrator to administer, support and continuously improve our SharePoint environments, intranet services and external website capabilities.

You will support platform configuration and maintenance, access and permissions management, incident and request resolution, information management and digital publishing. Working closely with content owners and business stakeholders, you will help ensure operational, regulatory and corporate content is accurate, accessible, appropriately governed and published within required timeframes.

As a member of the Digital Technology Platforms team, you will collaborate with technical teams, communications professionals, information-management specialists and external suppliers to maintain secure, reliable and fit-for-purpose digital services. You will also contribute to platform improvements, publishing-process enhancements and future modernisation initiatives.

What You’ll Do

• Administer and support SharePoint Online and on-premises environments, intranet services and external website capabilities.
• Manage sites, document libraries, lists, metadata, permissions, content structures and related platform configuration.
• Work with content owners and business stakeholders to prepare, publish, update and retire accurate, accessible and timely operational and corporate content.
• Support the controlled publication of operational and regulatory material in accordance with relevant governance and compliance requirements.
• Manage incidents, service requests and platform issues, escalating complex technical matters when required.
• Contribute to platform maintenance, testing, upgrades, releases and continuous-improvement activities.
• Provide advice and guidance to site owners, content authors, publishers and platform users.
• Maintain platform documentation, publishing procedures, support information and governance records.
• Collaborate with technology teams, communications teams, information-management specialists, business stakeholders and external suppliers.

About You

• Experience administering and supporting SharePoint Online, SharePoint on-premises or a comparable enterprise content and collaboration platform.
• Experience managing sites, document libraries, lists, metadata, permissions and content structures.
• Demonstrated experience publishing and maintaining content for enterprise intranets or external websites.
• An understanding of content lifecycle management, information architecture, document management and records-management principles.
• Knowledge of web accessibility, usability, content quality and digital publishing standards.
• Experience resolving incidents and service requests in an enterprise support environment.
• Strong attention to detail and the ability to manage competing priorities and time-sensitive publishing activities.
• Sound analytical, troubleshooting and problem-solving skills.
• Strong communication and stakeholder-management skills, including the ability to provide clear guidance to technical and non-technical users.
• The ability to work collaboratively and adapt to evolving content-management, collaboration and web technologies.
• Experience with Microsoft 365, workflow automation, web content management systems, search configuration, analytics, HTML or platform-modernisation activities would be advantageous.

What You Will Gain

• A permanent role with purpose, supporting those who help keep Australians safe in the skies and on the ground.
• The opportunity to support nationally significant digital platforms, intranet services and web-publishing capabilities.
• A flexible, collaborative and outcomes-focused working environment where your skills will have a meaningful impact.
• Exposure to a broad range of technical teams, content owners and business stakeholders.
• Opportunities to develop your capabilities through hands-on experience, continuous learning and involvement in platform improvements and modernisation initiatives.

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance

To be eligible to apply, you must be an Australian citizen as an Australian AGSVA security clearance may be required for this role. Please refer to the successful applicants will be required to undertake as part of the recruitment process.

Applications close on Sunday 20 September 2026