Digital Manager

Lactalis; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work from Richmond

Exposure to leading dairy brands

Career development opportunities

Collaborative team environment

Job summary

Lactalis-Mainland Dairy is seeking a Digital Manager for Foodservice to drive digital strategy, optimise consumer and B2B experiences, and lead CRM/automation initiatives. This 6-month maximum-term contract is based in our Richmond office with hybrid working arrangements.

The role focuses on improving conversion, engaging customers, and collaborating with Sales, IT, and agencies to deliver measurable business growth.

Qualifications

• Bachelor's degree in Marketing or related field
• Experience in B2B digital marketing
• Experience managing websites, CRM and automation
• Strong analytics and data-driven decision making
• Excellent stakeholder management and communication
• Growth mindset and digital innovation
• Experience in Foodservice or FMCG is advantageous

Responsibilities

• Develop and deliver the Foodservice digital strategy
• Own and optimise website performance and customer experience
• Drive marketing technology, automation and CRM enhancements
• Deliver customer engagement and lifecycle marketing programs
• Analyse digital performance and identify growth opportunities
• Partner with Sales, Marketing, IT and agencies to execute digital initiatives
• Champion digital best practice and continuous improvement

Skills

B2B marketing

Digital marketing

Analytics

CRM

Marketing automation

Website management

Stakeholder management

Growth mindset

Foodservice experience

Education

Marketing degree

Tools

CRM software

Marketing automation

Website analytics tools

Job description

Mainland Dairy, the business formerly known as Fonterra's global Consumer and associated businesses, is now part of the Lactalis Group and known as Lactalis-Mainland Dairy.

Lactalis is a French family-owned business founded in Laval in 1933. Today, it is the world's leading dairy group, present in 50 countries employing around 85,500 people. It is home to some of the world's best known global and international dairy brands, including Président, Galbani and Parmalat, and local brands including Pauls, OAK, and Cracker Barrel in Australia.

Lactalis-Mainland Dairy is a team of more than 4,300 employees, operating 16 manufacturing sites across Oceania, Southeast Asia, South Asia and the Middle East. We make well-loved brands including Perfect Italiano, Mainland, and Western Star.

Our passionate and talented team is committed to nurturing the future, unlocking new opportunities, and fostering innovation in nutrition and food.

The Opportunity

Reporting to the Head of Marketing - Foodservice, the Digital Manager will drive digital performance across our Foodservice business, delivering strategies and experiences that generate demand, improve conversion and support commercial growth.

This is a 6-month maximum-term contract with an immediate start.

Key responsibilities include:

• Develop and deliver the Foodservice digital strategy
• Own and optimise website performance and customer experience
• Drive marketing technology, automation and CRM enhancements
• Deliver customer engagement and lifecycle marketing programs
• Analyse digital performance and identify growth opportunities
• Partner with Sales, Marketing, IT and agency partners to execute digital initiatives
• Champion digital best practice and continuous improvement

About You

You are a commercially minded digital marketing professional who combines strategic thinking with hands-on execution.

You have a passion for leveraging digital channels, technology and data to create measurable business outcomes and exceptional customer experiences.

To succeed in this role, you'll ideally bring:

• Tertiary qualifications in Marketing or a related discipline
• Experience in B2B digital marketing, engagement and demand generation
• Experience managing websites, CRM and marketing automation platforms
• Strong analytics and data-driven decision-making skills
• Excellent stakeholder management and communication skills
• A growth mindset and passion for digital innovation
• Experience within Foodservice, FMCG or the broader food industry will be highly regarded.

This is an exciting opportunity for a digitally savvy marketer who wants to make a genuine commercial impact while helping shape the future of Foodservice engagement at Lactalis-Mainland Dairy.

What We Offer

• Competitive salary package
• Exposure to leading dairy brands and innovative digital initiatives
• Collaborative and supportive team environment
• Hybrid working arrangements based from our Richmond office
• Career development opportunities within a global organisation