Community Manager - Ingenia Lifestyle Ko - Gordonvale

Ingenia Communities Group; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holidays

Employee referral program

Employee recognition programs

Ongoing training and career growth

Opportunity to make a difference in a住

Job summary

Ingenia Communities Group invites applications for a Community Manager at Ingenia Lifestyle Ko (Gordonvale) in the Cairns Region. You will lead day-to-day community operations, be the face of the community, and champion resident experience as first residents arrive in 2027.

You will build relationships with residents, staff, Home Owners Committees and stakeholders, while overseeing budgets, safety and compliance; partnering with Development, Sales & Marketing to deliver amenities and activities

Qualifications

• Have previous leadership experience in community management, retirement living, aged care, hospitality, tourism or a related field.
• Demonstrate empathy, emotional intelligence and a genuine commitment to resident wellbeing.
• Have experience managing budgets, operations and competing priorities.

Responsibilities

• Create a culture where outstanding customer service is the foundation of every interaction.
• Build trusted and meaningful relationships with residents, Home Owners Committees and community stakeholders.
• Ensure residents feel welcomed, supported and valued throughout their journey within the community.
• Proactively seek resident feedback and implement initiatives that enhance satisfaction and community engagement.
• Resolve resident concerns with empathy, professionalism and a solution-focused approach.
• Champion resident wellbeing by fostering a connected, inclusive and engaging community environment.
• Lead, coach and develop a high-performing team aligned with Ingenia's values and service standards.
• Create a positive workplace culture focused on accountability, collaboration and resident-first thinking.
• Oversee the daily operations of the community, ensuring high standards of presentation, safety and compliance.
• Manage budgets, financial performance and operational resources effectively.
• Coordinate maintenance, grounds and contractor activities to ensure a well-presented community environment.
• Ensure accurate administration, reporting and compliance with company policies and relevant legislation.
• Manage risk, safety, emergency preparedness and operational audits.
• Support community events, activities and lifestyle programs that create connection and belonging.

Skills

Leadership

Customer service

Communication

Budget management

Team development

Stakeholder engagement

Job description

Be Part of Something Bigger at Ingenia!

At Ingenia Lifestyle, we create vibrant communities where residents enjoy a connected, active and rewarding lifestyle. As one of Australia's leading owners, operators and developers of land lease communities, we are committed to delivering exceptional resident experiences and building communities people are proud to call home.

Our communities are more than places to live. They are places where people build friendships, pursue their passions, and enjoy a true sense of belonging. We are looking for people who share our belief that every interaction matters and who are passionate about creating outstanding customer experiences.

If you're ready to lead a community where service, connection and resident satisfaction are at the heart of everything we do, we'd love to hear from you.

Your Next Opportunity

We are seeking an experienced and passionate Community Manager to lead the day-to-day operations of Ingenia Lifestyle Ko (Gordonvale), a greenfield land lease community in the Cairns Region, due to welcome our first residents in early 2027.

This is far more than an operational role. As Community Manager, you will be the face of the community and a champion for resident experience. You will create an environment where residents feel welcomed, valued, heard and supported, while ensuring the community continues to operate to the highest standards.

You will lead a dedicated team, foster meaningful resident relationships, oversee community operations and continuously seek opportunities to improve the lifestyle experience for every resident who calls Ingenia Lifestyle Ko home.

Why You’ll Love Life at Ingenia

At Ingenia, we believe our people create the experiences that set us apart. We invest in our teams and provide the support, flexibility and development opportunities needed to thrive.

• Staff discounts on Ingenia Holiday Parks, often exceeding 50%
• Employee referral program
• Employee of the Month and Employee of the Year recognition programs
• Ongoing training, professional development and career progression opportunities
• The opportunity to make a genuine difference in the lives of our residents every day

In this Role, You’ll

Lead Exceptional Resident Experiences

• Create a culture where outstanding customer service is the foundation of every interaction.
• Build trusted and meaningful relationships with residents, Home Owners Committees and community stakeholders.
• Ensure residents feel welcomed, supported and valued throughout their entire journey within the community.
• Proactively seek resident feedback and implement initiatives that enhance satisfaction and community engagement.
• Resolve resident concerns with empathy, professionalism and a solution-focused approach.
• Champion resident wellbeing by fostering a connected, inclusive and engaging community environment.

Inspire and Develop Your Team

• Lead, coach and develop a high-performing team aligned with Ingenia's values and service standards.
• Create a positive workplace culture focused on accountability, collaboration and resident-first thinking.
• Encourage team members to identify opportunities to continually improve the resident experience.

Deliver Operational Excellence

• Oversee the daily operations of the community, ensuring high standards of presentation, safety and compliance.
• Manage budgets, financial performance and operational resources effectively.
• Coordinate maintenance, grounds and contractor activities to ensure a well-presented community environment.
• Ensure accurate administration, reporting and compliance with company policies and relevant legislation.
• Manage risk, safety, emergency preparedness and operational audits.

Build a Thriving Community

• Support community events, activities and lifestyle programs that create connection and belonging.
• Partner with internal stakeholders to deliver resident-focused initiatives and continuous improvement projects.
• Partner with Development, Sales & Marketing teams to deliver amenity and facilities in this growing community.
• Build relationships within the local community that provide additional value and opportunities for residents.
• Continually identify innovative ways to enhance the lifestyle offering and resident experience at Ingenia Lifestyle Ko.

You’re Likely a Match If You

• Have previous leadership experience in community management, retirement living, aged care, hospitality, tourism, customer service or a related field.
• Are passionate about delivering exceptional customer experiences and building strong relationships.
• Have a proven ability to influence, engage and communicate with people from diverse backgrounds.
• Demonstrate empathy, emotional intelligence and a genuine commitment to resident wellbeing.
• Possess strong leadership skills and enjoy developing high-performing teams.
• Have experience managing budgets, operations and competing priorities.
• Are highly organised with exceptional attention to detail.
• Enjoy solving problems and finding practical solutions that balance resident needs with business outcomes.
• Thrive in environments where people, service excellence and community are at the centre of success.

Let's Create Amazing Experiences Together

At Ingenia, our residents choose us because of the lifestyle we provide, and our people are what bring that lifestyle to life.

If you are passionate about customer experience, community connection and leading a team that makes a genuine difference every day, we invite you to join us as Community Manager at Ingenia Lifestyle Ko.

Lead a community where residents don't just live, they thrive.

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.