Settlements & Discharges Officer

Police Bank Ltd.; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Work-Life Balance

Hybrid working options

Generous parental leave

Salary packaging options

Novated leasing

Employee discounts

Study support

Paid study leave

Professional membership reimbursement

Online learning resources

Awards and recognition

Volunteer leave

Job summary

Police Bank is a dynamic mutual bank in Australia, seeking a Settlements & Discharges Officer to join our Fulfilment team in Sydney. You’ll manage end-to-end mortgage settlements and discharges, liaising with solicitors and stakeholders to ensure timely, accurate processing.

You’ll bring experience in settlements, discharges or mortgage operations, excellent communication, and a strong eye for detail. A hybrid work model, strong benefits, and career development opportunities are offered.

Qualifications

• Experience in settlements, discharges, mortgage processing or lending operations.
• Alternatively, experience as a Personal Banker with a strong lending background.
• Excellent communication skills and the ability to build positive relationships with members and stakeholders.
• Strong organisational skills with the ability to manage competing priorities.
• A high level of accuracy and attention to detail.
• Confidence using Microsoft Office and navigating multiple systems.
• A proactive approach to problem-solving and continuous improvement.
• The ability to work both independently and collaboratively within a team environment.

Responsibilities

• Manage end-to-end processing of mortgage settlements and discharges.
• Prepare and process mortgage settlement documentation accurately.
• Manage mortgage discharges and ensure all requirements are completed within required timeframes.
• Liaise with solicitors, conveyancers and third parties regarding settlements and discharges.
• Prepare loan funding documentation and coordinate funding activities.
• Monitor settlement pipelines and proactively resolve any issues that may impact timeframes.
• Provide outstanding support to members and stakeholders throughout the settlement and discharge process.
• Maintain a high level of accuracy and compliance across all documentation and processes.

Skills

Attention to detail

Communication

Organisational skills

Accuracy

MS Office

Problem solving

Teamwork

Tools

Microsoft Office

Job description

Police Bank is one of Australia’s fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

The Opportunity

At Police Bank, we know that buying, refinancing or selling a home is one of the biggest financial milestones our members will experience. Behind every successful settlement is a team of dedicated professionals working to ensure everything runs smoothly, accurately and on time.

We're looking for a Settlements & Discharges Officer to join our growing Fulfilment team. This is an opportunity to play a critical role in the home lending journey, working closely with members, solicitors and internal stakeholders to ensure settlements and discharges are completed efficiently and with exceptional attention to detail. If you enjoy working in a fast-paced environment, thrive on accuracy and take pride in delivering outstanding service, we'd love to hear from you.

What will you be doing

As part of our Fulfilment team, you'll be responsible for managing the end-to-end processing of mortgage settlements and discharges, helping to deliver a seamless experience for our members.

Preparing and processing mortgage settlement documentation accurately and efficiently

Managing mortgage discharges and ensuring all requirements are completed within required timeframes

Liaising with solicitors, conveyancers and third parties regarding settlements and discharges

Preparing loan funding documentation and coordinating funding activities

Monitoring settlement pipelines and proactively resolving any issues that may impact timeframes

Providing outstanding support to members and stakeholders throughout the settlement and discharge process

Maintaining a high level of accuracy and compliance across all documentation and processes

What we are looking for

We're looking for someone who combines strong attention to detail with a genuine passion for helping customers and delivering great outcomes.

You'll bring:

Experience in settlements, discharges, mortgage processing or lending operations

Alternatively, experience as a Personal Banker with a strong lending background

Excellent communication skills and the ability to build positive relationships with members and stakeholders

Strong organisational skills with the ability to manage competing priorities

A high level of accuracy and attention to detail

Confidence using Microsoft Office and navigating multiple systems

A proactive approach to problem-solving and continuous improvement

The ability to work both independently and collaboratively within a team environment

Most importantly, you'll be someone who takes ownership, enjoys working as part of a supportive team and is committed to delivering an exceptional experience for our members at every stage of their home lending journey.

About Us

We know people do their best work when they feel supported, trusted, and connected to purpose.

At Police Bank, you’ll find:

Meaningful work – what you do directly supports our members and community

Real impact – your ideas and contributions won’t get lost in layers

Trusted environment – we value outcomes over hierarchy

Flexibility – we support balance in how you work

Growth – opportunities to develop, stretch, and progress your career

What can we offer you

• Work-Life Balance & Wellbeing
• Enjoy flexible and hybrid working options, generous parental leave, and unique leave types that support your wellbeing and life circumstances. Access wellbeing programs, EAP support, and regular health initiatives.
• Rewards & Benefits
• Benefit from competitive superannuation, salary packaging options, novated leasing, and exclusive access to financial services and employee discounts. Plus, earn through our referral program.
• Learning & Development
• Grow your career with study support, paid study leave, professional membership reimbursement, and access to online learning resources.
• Recognition & Community
• Be celebrated through awards, milestone recognition, birthday perks, and volunteer leave—while contributing to a supportive and purpose-driven workplace.

PoliceBankisanEqualOpportunityEmployer.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,religion,genderidentityorexpression,sexualorientation,age,maritalordisabilitystatus.ThisroleisopentoAustralianandNewZealandCitizensandpermanentresidentsonly.