Settlement Support Officer

RACV; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangement

Discounts on RACV products

Supportive and inclusive team

Opportunity to develop lending and/com

Job summary

RACV is seeking a Settlement Support Officer to join our Settlement team in Melbourne. You will ensure personal loan applications are settled accurately and in line with RACV Finance policies and regulatory obligations, liaising with internal and external stakeholders to deliver positive outcomes for RACV Finance customers.

You’ll review and verify application information, support brokers and internal teams, and contribute to a collaborative environment while adhering to AML/CTF obligations and

Qualifications

• Experience in lending or automotive finance
• Detail oriented with commitment to quality
• Clear written and verbal communication skills
• Ability to prioritise workloads and meet deadlines
• Proactive, team-focused and customer-centric approach

Responsibilities

• Undertake settlement and compliance activities for personal loans
• Ensuring applications adhere to approved credit conditions and lending policy
• Complete relevant verification checks such as PPSR searches
• Identifying and escalating compliance irregularities when required
• Adhering to AML/CTF obligations and responsible lending requirements
• Delivering timely, professional service to internal and external stakeholders
• Supporting brokers and internal teams to achieve compliant customer outcomes
• Contributing to a collaborative environment

Skills

Attention to detail

Written communication

Verbal communication

Prioritisation

Customer focus

Team collaboration

Job description

• Competitive Salary | Attractive Discounts on RACV Products

About the role

At RACV, we’re known for being a smart choice, a trusted organisation that delivers with care, integrity and accountability.

We’re currently seeking a Settlement Support Officer to join our Settlement team and contribute to the compliant settlement of Automotive loans across our Direct and Broker channels.

The Opportunity

Reporting to the Settlement Support Team Leader, you’ll play a critical role in ensuring personal loan applications are settled accurately, efficiently and in line with RACV Finance policies and regulatory obligations.

Using your strong attention to detail and lending knowledge, you’ll review and verify application information, liaise with internal and external stakeholders to deliver positive outcomes for RACV Finance customers.

What You’ll Be Responsible For

• Undertake settlement and compliance activities for personal loans
• Ensuring applications adhere to approved credit conditions and lending policy
• Complete relevant verification checks such as PPSR searches
• Identifying and escalating compliance irregularities when required
• Adhering to AML/CTF obligations and responsible lending requirements
• Delivering timely, professional service to internal and external stakeholders
• Supporting brokers and internal teams to achieve compliant customer outcomes
• Contributing to a collaborative environment

What We’re Looking For

You’re a detail driven finance professional who takes pride in accuracy and doing things the right way. You enjoy working in a structured environment, managing competing priorities and contributing to strong customer outcomes.

You’ll bring:

• Experience in lending or the automotive finance industry
• Strong attention to detail and commitment to quality
• Clear written and verbal communication skills
• Confidence working with systems and documentation
• Ability to prioritise workloads and meet deadlines
• A proactive, team focused and customer centric approach

Qualifications & Experience

• 2 years’ experience in finance or a related industry desirable

Why Work With RACV?

When you join RACV, you become part of an organisation guided by our IACT values — Innovation, Accountability, Collaboration and Trust.

• A supportive and inclusive team environment
• Hybrid working arrangement to support work life balance and flexibility
• Opportunities to develop your lending and compliance expertise
• A role where your attention to detail genuinely matters
• Stability and purpose within a trusted Australian organisation

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.