Services Relationship Manager, Community

Chnact; Australian Capital Territory; Hybrid; AUD 104,000 - 141,000; Full time

Benefits offered by this job

Hybrid work model

Professional Development Fund

Study leave

Paid December leave

Comprehensive leave options

Job summary

Capital Health Network (CHN) is seeking a Services Relationship Manager, Community to lead the Community Commissioned Services Team in Canberra. You will manage contracts, monitor performance against funding agreements, and drive person-centred care with strong stakeholder collaboration.

You will mentor staff, balance operational needs with strategic priorities, and work within a hybrid office model to deliver innovative primary health services for Canberrans.

Qualifications

• Experience in health contract management and monitoring service performance against funding agreements.
• Strong stakeholder management skills and ability to balance operational needs with strategic priorities.
• Proven leadership experience, including mentoring staff and fostering a high-performing team.
• Commitment to person-centred care and health equity.

Responsibilities

• Lead the Community Commissioned Services Team to optimise processes and monitor service performance.
• Coordinate with CHN procurement, planning, reporting and subject matter experts.
• Build and maintain stakeholder relationships to support sustainable long-term outcomes.

Skills

Contract management

Stakeholder management

Leadership

People management

Job description

Services Relationship Manager, Community

$61.71 per hour (approximately $122,338 per annum) plus superannuation

About the role

We are looking for an experienced Services Relationship Manager to support Capital Health Network’s (CHN) commissioned community health services deliver improved health equity and better health outcomes for Canberrans. The role works collaboratively with CHN business units and health care providers to commission evidence-informed services that reach people at risk of poor health outcomes. This role calls for strong contract management understanding and excellent stakeholder management skills to ensure commissioned health services deliver efficient and effective person-centred care.

The successful candidate will play a critical role in leading the Community Commissioned Services Team to optimise processes and systems to effectively monitor and evaluate service performance in line with funding agreements and contracted deliverables. These commissioned services address identified population health needs in First Nations health, mental health, alcohol and other drugs, older person’s and women’s health.

About the team

Reporting to Senior Manager Commissioning, the Services Relationship Manager, Community plans, collaborates, funds, monitors and evaluates community and allied health services. The Services Relationship Manager, Community works alongside the Services Relationship Manager, Primary Care and collaborates closely with CHN procurement, planning, reporting and subject matter expert teams. The Community Commissioned Services Team leverages their experience and relationships as well as a continuous learning approach to manage service performance.

See yourself in our team

You are a skilled leader with experience managing and mentoring staff to foster your high performing team. You have a strong background in health contract management and your attention to detail and familiarity analysing service data enables you to effectively monitor service performance. You build and maintain stakeholder relationships to balance immediate operational needs with strategic priorities, ensuring sustainable long-term outcomes. While you have a strong focus on delivering high performance, it’s your passion for person-centred care that motivates you.

Work location

This position is based in our newly renovated and modern office, located in the heart of the Belconnen town centre. We support flexibility and a hybrid work model at CHN and are happy to work with the successful candidate to ensure balance between work and life.

Working at CHN

At CHN you will have an opportunity to work with professional subject matter experts and experienced leaders who encourage and support you to develop your interests, expertise and achieve your ambitions.

Some of the reasons CHN employees love working here include:

• Paid December leave: Recharge during our annual close-down period with additional paid leave.
• Comprehensive leave options: Access leave entitlements on top of Annual Leave, including Family and Wellbeing Leave, as well as Religious, Cultural and Ceremonial Leave.

Flexible Work Arrangements

• Hybrid work: Enjoy flexible working options designed to promote a sustainable work-life balance.
• Purchase additional leave: Create more time for yourself when you need it with the ability to purchase up to 2 weeks of extra leave per year.
• Professional Development Fund: Access a dedicated fund to support your professional development goals.
• Study leave: Take advantage of our generous study leave option to support your learning and development goals, while balancing work commitments.

Meaningful & Impactful Work

• Purposeful work in health: Be part of fulfilling, varied work that advances how health is delivered in Canberra, improving health outcomes for the ACT community.
• Collaborate with health experts: Work alongside key health professionals and stakeholders across the health sector, contributing to impactful initiatives.

Culture & Community

• Supportive, collaborative workplace: Join a team environment built on collaboration and mutual support.
• Diverse and inclusive environment: Thrive in a workplace that prioritises diversity, inclusion and wellbeing.
• Sustainability and social impact: Support our commitment to sustainability as we partner with others who make responsible choices for people and the planet.

Financial Benefits & Rewards

• Competitive Remuneration Package: Receive a competitive salary with an attractive benefits package through Salary Packaging of up to $15,900 of your pre-tax income per FBT year to maximise your take-home pay.
• Above-standard superannuation: Pursue long-term financial wellbeing with contributions that are always 0.5% higher than the Super Guarantee.

Position Salary: $61.71 per hour (approximately $122,338 per annum) plus superannuation

Employment type: Full time, permanent

Working Days/hours: Full-time standards

CHN, ACT’s Primary Health Network welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. CHN will provide reasonable adjustments for individuals with cultural requirements and/or individuals with a disability throughout the recruitment process.

If you identify as a person who may require adjustments to the application, recruitment, selection and/or assessment process, please advise via [e-mail] or0262878099and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Company Overview

CHN, ACT’s PHN is dedicated and committed to an effective and connected primary health care system for Canberrans. Our talented team brings together their diverse skills and expertise to integrate health care, strengthen health equity and improve health outcomes.