Services and Programs Team Leader

NSW Department of Communities and Justice; Aldavilla; On-site; AUD 117,000 - 129,000; Full time

Job summary

This position at Corrective Services NSW coordinates and delivers accredited rehabilitation programs across correctional centres in NSW, guiding and supervising Services & Programs Officers to ensure safe, ethical and professional service delivery.

You will lead program planning, monitoring and delivery, balance supervision with direct service provision, and contribute to reducing reoffending and improving community safety through high-quality programs.

Qualifications

• Current NSW Driver's Licence.
• Relevant tertiary qualifications in social work, psychology, mental health, or related field.
• Certificate IV in Correctional Practice or ability to obtain within required timeframes.

Responsibilities

• Coordinate and deliver accredited rehabilitation programs across correctional centres.
• Plan, monitor and facilitate program delivery to ensure safety and quality.
• Provide day-to-day guidance and supervision to Services & Programs Officers.
• Review reports and advise internal stakeholders to ensure policy compliance.

Skills

Group-based behavioural change

Stakeholder engagement

Communication

Staff leadership

Priority management

Education

Tertiary qualifications in social work/psychology/mental health

Certificate IV in Correctional Practice

Job description

Services and Programs Team Leader

Corrective Services NSW

Location: Aldavilla, NSW, AU, 2440

Location: Mid-North Coast Correctional Centre

Employment type: 1 Ongoing, Full-Time and 1 Temporary, Full-Time

Salary: $116, 981.00 - $129,492.00 pa + Leave Loading & Superannuation

Your Role

This role is responsible for coordinating and delivering accredited programs and services that support offender rehabilitation and positive behavioural change across correctional centres. You will provide guidance and administrative supervision to Services & Programs Officers, ensuring programs are delivered safely, ethically, and to a high professional standard. This is a rewarding opportunity to make a meaningful impact on community safety, develop leadership and program management skills, and contribute to outcomes that help individuals successfully reintegrate into society.

What you’ll do

As a Services and Programs Team leader, you will coordinate and deliver accredited and approved rehabilitation programs and services that support positive behavioural change and help reduce reoffending. You will plan, monitor and facilitate program delivery across correctional centres ensuring services are delivered safely, effectively and in line with operational requirements.

You will provide day-to-day guidance and administrative supervision to Services & Programs Officers, supporting quality program delivery and professional development. This includes reviewing reports, providing advice to internal stakeholders, and ensuring compliance with policy, procedures and professional standards.

You’ll work within a dedicated and collaborative team focused on rehabilitation and community safety. Operating in a dynamic correctional environment, you’ll balance program coordination responsibilities with direct program delivery, making a meaningful contribution to offender outcomes and safer communities.

What you’ll bring

• Knowledge of contemporary correctional programs and practices, including alcohol and other drug, crisis and welfare services.
• Experience facilitating group-based behavioural change programs.
• Strong communication, stakeholder engagement and relationship-building skills.
• Ability to lead, support and guide staff in a service delivery environment.
• Proven ability to manage competing priorities in a dynamic setting.
• Experience which demonstrates the ability to meet the key accountabilities and focus capabilities as detailed in the role description

Qualifications required

• Current NSW Drivers Licence
• Relevant tertiary qualifications in social work, psychology, mental health, or a related human services field, and/or equivalent experience.
• Certificate IV in Correctional Practice (or ability to obtain within required timeframes).

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for Corrective Services NSW provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.