Services and Programs Team Leader

NSW Department of Communities and Justice; Rainbow Reach; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible working arrangements

Training and development opportunities

Health & wellbeing programs

Competitive pay and conditions

Job summary

The NSW Department of Communities and Justice is seeking a Services and Programs Team Leader at the Mid-North Coast Correctional Centre. This role coordinates and delivers accredited rehabilitation programs that support offender rehabilitation and reduce reoffending, with leadership over Services & Programs Officers.

You’ll plan, monitor and facilitate program delivery, ensure safety and ethical standards, and contribute to community safety and offender reintegration.

Qualifications

• Current NSW Driver's Licence.
• Relevant tertiary qualifications in social work, psychology, mental health, or a related human services field, and/or equivalent experience.
• Certificate IV in Correctional Practice (or ability to obtain within required timeframes).

Responsibilities

• Coordinate and deliver accredited and approved rehabilitation programs and services across correctional centres.
• Provide day-to-day guidance and administrative supervision to Services & Programs Officers.
• Balance program coordination with direct program delivery in a dynamic correctional environment.

Skills

Group facilitation

Staff leadership

Stakeholder engagement

Program delivery

Prioritisation

Policy compliance

Education

Relevant tertiary qualifications in social work, psychology, mental health, or related field

Certificate IV in Correctional Practice

Current NSW Drivera s Licence

Job description

Services and Programs Team Leader

Corrective Services NSW

Location:

Mid-North Coast Correctional Centre

Employment type:

1 Ongoing, Full-Time and 1 Temporary, Full-Time

Salary:

$116, 981.00 - $129,492.00 pa + Leave Loading & Superannuation

Grade:

Clerk Grade 7/8

Your Role

This role is responsible for coordinating and delivering accredited programs and services that support offender rehabilitation and positive behavioural change across correctional centres. You will provide guidance and administrative supervision to Services & Programs Officers, ensuring programs are delivered safely, ethically, and to a high professional standard. This is a rewarding opportunity to make a meaningful impact on community safety, develop leadership and program management skills, and contribute to outcomes that help individuals successfully reintegrate into society.

What You’ll Do

As a Services and Programs Team leader, you will coordinate and deliver accredited and approved rehabilitation programs and services that support positive behavioural change and help reduce reoffending. You will plan, monitor and facilitate program delivery across correctional centres ensuring services are delivered safely, effectively and in line with operational requirements.

You will provide day-to-day guidance and administrative supervision to Services & Programs Officers, supporting quality program delivery and professional development. This includes reviewing reports, providing advice to internal stakeholders, and ensuring compliance with policy, procedures and professional standards.

You'll work within a dedicated and collaborative team focused on rehabilitation and community safety. Operating in a dynamic correctional environment, you'll balance program coordination responsibilities with direct program delivery, making a meaningful contribution to offender outcomes and safer communities.

What You’ll Bring

• Knowledge of contemporary correctional programs and practices, including alcohol and other drug, crisis and welfare services.
• Experience facilitating group-based behavioural change programs.
• Strong communication, stakeholder engagement and relationship-building skills.
• Ability to lead, support and guide staff in a service delivery environment.
• Proven ability to manage competing priorities in a dynamic setting.
• Experience which demonstrates the ability to meet the key accountabilities and focus capabilities as detailed in the role description

Qualifications Required

• Current NSW Drivers Licence
• Relevant tertiary qualifications in social work, psychology, mental health, or a related human services field, and/or equivalent experience.
• Certificate IV in Correctional Practice (or ability to obtain within required timeframes).

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for Corrective Services NSW provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

11:59pm, Sunday 8th November 2026

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Patricia Parry via [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Kaushik Gounder via [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

Thank you for your interest in this role. We look forward to receiving your application.