Program Delivery Officer

Serco; Lavadia; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Flexible salary packaging

Benefits@Serco

Fitness Passport

Employee referral program

Job summary

Serco is seeking a Program Delivery Officer at Clarence Correctional Centre on the NSW North Coast. You will assess inmate suitability for Offence Related Programs and deliver therapeutic interventions within a multidisciplinary Rehabilitation & Reintegration team.

In this role you will manage program participants, monitor progress, and prepare evidence-based reports while contributing to trauma-informed through-care initiatives and safer communities.

Qualifications

• Certificate qualifications in relevant disciplines or equivalent industry experience.
• Completion of Certificate IV in Correctional Practice (Case Management) preferred within 12 months.
• Strong written and verbal communication skills.

Responsibilities

• Assess inmate suitability for Offence Related Programs.
• Deliver therapeutic programs addressing criminogenic needs.
• Facilitate programs respecting individual needs (mental health, disability, literacy, age, culture).
• Manage program participants and respond to challenging behaviours.
• Monitor participation, progress and maintain records.
• Prepare accurate, evidence-based reports on participant progress.
• Collaborate with multidisciplinary teams to support rehabilitation.
• Contribute to strategies improving attendance and engagement.
• Participate in supervision and professional development activities.

Skills

Communication skills

Facilitation

Confidentiality

Interpersonal skills

Organisation & time management

MS Office

Education

Certificate qualification in Psychology/Criminology/Social Work/Social Sciences

Certificate IV in Correctional Practice (Case Management)

Tools

Microsoft Office Suite

Job description

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Generous employee referral program

Make an impact at Serco

As a Program Delivery Officer, you'll play an important role in supporting rehabilitation and reducing the risk of reoffending by delivering approved criminogenic programs to inmates at Clarence Correctional Centre.

Working within the Rehabilitation & Reintegration team, you'll assess inmate suitability for programs, facilitate therapeutic interventions and monitor participant progress. You'll work collaboratively with a multidisciplinary team to support meaningful behavioural change and positive rehabilitation outcomes.

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.

Located on the beautiful NSW North Coast, approximately 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes and some of Australia's best beaches, together with vibrant multicultural cafés, restaurants and welcoming community towns.

As a Program Delivery Officer, you'll make a positive impact by:

• Assessing inmate suitability for participation in Offence Related Programs
• Delivering therapeutic programs that address identified criminogenic needs
• Facilitating programs in a way that responds to individual needs, including mental health, disability, literacy, age and cultural considerations
• Managing program participants, including responding professionally to challenging behaviours
• Monitoring participation and progress and maintaining accurate records and documentation
• Preparing accurate, evidence-based reports relating to participant progress
• Working collaboratively with multidisciplinary teams to support the management and rehabilitation of inmates
• Supporting strategies that improve program attendance, engagement and successful outcomes
• Contributing to a trauma-focused through-care model across the Centre
• Participating in supervision, professional development and continuous improvement activities

Serco is a place for you

You're an engaging and resilient professional who can build rapport while maintaining clear professional boundaries. You communicate with empathy, remain calm in challenging situations and enjoy working collaboratively to achieve positive outcomes.

You're motivated by helping people make meaningful changes and want to use your skills and experience to contribute to rehabilitation and safer communities.

To be successful in this role, you'll have:

• Certificate qualification in Psychology, Criminology, Social Work, Social Sciences, Community Services or another related discipline, or relevant industry experience
• Certificate IV in Correctional Practice (Case Management), or willingness to complete within the first 12 months of employment
• Strong written and verbal communication skills
• Ability to facilitate programs and work effectively with individuals and groups
• Ability to manage sensitive information and maintain strict confidentiality
• Strong interpersonal skills with the ability to remain calm and focused in challenging situations
• Ability to prepare accurate, high-quality reports within required timeframes
• Strong organisational, problem-solving, multitasking and time-management skills
• Confidence using Microsoft Office and other IT applications

Experience that will support your success could include:

• Experience working as part of a multidisciplinary team delivering psychological services or programs
• Experience in a correctional, welfare or institutional environment
• Group facilitation experience, particularly with complex mental health or behavioural needs
• Experience preparing accurate reports and submissions within designated timeframes
• Experience working with cognitive behavioural approaches or supporting behavioural change

You do not need to meet every listed requirement to apply. If this opportunity sounds like the right fit for you, we'd love to hear from you.

As a fast-growing and successful global company, Serco's services span Justice, Defence, Health and Community Services.

In joining us, you'll be part of a highly supportive culture with trusted leaders who will help you achieve your career goals.

Please note:

This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a satisfactory National Police Check and employee authorisation and clearance by Corrective Services NSW, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand and Hong Kong, offering unique opportunities to build a meaningful career across our core capabilities in Health, Defence, Maritime, Justice and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+, veterans and people with disability.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.