Servicenow Specialist

XPT Software; Sydney; On-site; AUD 110,000 - 170,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking a ServiceNow Specialist to support the AMP account, responsible for the configuration, enhancement, and ongoing support of the ServiceNow platform.

The role encompasses ITSM modules, workflow automation, CMDB maintenance, REST API integrations, and platform administration, with emphasis on security, governance and efficient incident handling.

Responsibilities

• Configure and support ServiceNow ITSM modules, including Incident, Problem, Change, Request and Service Catalogue.
• Develop and maintain workflows, Flow Designer automations, Business Rules, Client Scripts and UI Policies.
• Support CMDB, including CI data quality, relationships, and ongoing maintenance.
• Develop and support integrations using REST APIs, Integration Hub and MIDServer.
• Perform platform administration, troubleshooting and production support.
• Support platform upgrades, releases, testing and continuous improvement initiatives.
• Work with business and technical stakeholders to understand requirements and deliver effective ServiceNow solutions.
• Ensure solutions comply with security, governance and change-management standards.

Job description

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

We are looking for a ServiceNow Specialist to supportthe AMP account, responsible for the configuration, enhancement, and ongoingsupport of the ServiceNow platform.

Key Responsibilities:

• Configure and support ServiceNow ITSM modules, including Incident, Problem,Change, Request and Service Catalogue.
• Develop and maintain workflows, Flow Designer automations, Business Rules,Client Scripts and UI Policies.
• Support CMDB, including CI data quality, relationships, and ongoingmaintenance.
• Develop and support integrations using REST APIs, Integration Hub and MIDServer.
• Perform platform administration, troubleshooting and production support.
• Support platform upgrades, releases, testing and continuous improvementinitiatives.
• Work with business and technical stakeholders to understand requirements anddeliver effective ServiceNow solutions.
• Ensure solutions comply with security, governance and change-managementstandards.