ServiceNow Product Manager - Melbourne

Mansell Taylor Consulting; City of Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Mansell Taylor Consulting is seeking an experienced ServiceNow specialist who wants to stay hands-on while taking broader ownership of an enterprise platform.

In this role you’ll support the platform day-to-day, own the roadmap and governance, and collaborate with business stakeholders to improve workflows and adoption.

Qualifications

• Hands-on ServiceNow administration and configuration experience.
• Experience supporting an enterprise ServiceNow environment.
• Strong ITSM and workflow knowledge.

Responsibilities

• Provide hands-on ServiceNow support, troubleshooting, configuration and enhancements.
• Own the platform roadmap, backlog and prioritisation.
• Work with business stakeholders to improve workflows and platform adoption.
• Manage platform governance, upgrades, standards and continuous improvement.
• Work closely with Agile delivery teams and external ServiceNow partners.
• Balance day-to-day platform support with longer-term priorities.

Skills

ServiceNow administration

ITSM workflows

Stakeholder management

Platform governance

Troubleshooting

Tools

ServiceNow

Job description

A great opportunity for an experienced ServiceNow specialist who wants to remain hands-on while taking broader ownership of an enterprise platform.

Following a major ServiceNow implementation, the organisation is moving into its next phase of platform maturity. Working in a small internal ServiceNow team, you’ll support the platform day-to-day while also owning the roadmap, backlog, governance and continuous improvement.

This is not a purely strategic Product Manager role. You’ll be working directly in ServiceNow, troubleshooting issues, supporting BAU, delivering configuration and enhancements, and working with the business to improve how the platform is used.

The role

• Provide hands-on ServiceNow support, troubleshooting, configuration and enhancements
• Own the platform roadmap, backlog and prioritisation
• Work with business stakeholders to improve workflows and platform adoption
• Manage platform governance, upgrades, standards and continuous improvement
• Work closely with Agile delivery teams and external ServiceNow partners
• Balance day-to-day platform support with longer-term priorities

About you

You may currently be a ServiceNow Product Manager, Platform Owner, Platform Lead, Senior Administrator or similar.

You’ll bring:

• Strong hands-on ServiceNow administration and configuration experience
• Experience supporting an enterprise ServiceNow environment
• Strong ITSM and workflow knowledge
• Experience with platform governance, upgrades and continuous improvement
• Ability to troubleshoot issues and deliver practical platform enhancements
• Strong stakeholder skills and the ability to work across technology and the business