Servicenow Lead Engineer

Macquarie Group; Sydney; In loco; AUD 140.000 - 190.000; Tempo pieno

Descrizione del lavoro

Macquarie Group in Sydney is seeking a ServiceNow Lead Engineer to own an IRM stream, with hands-on configuration and development across IRM/GRC, policy and risk. You will lead client workshops, shape solution design, and guide the delivery team.

You will collaborate with BAs and Architects to deliver scalable ServiceNow solutions, including ITSM, ITOM, CMDB and integrations, while maintaining delivery quality and timelines.

Competenze

• ServiceNow IRM (GRC) delivery with hands-on configuration and development ownership.
• Solution design experience translating business risk needs into scalable platform patterns.
• Technical leadership with a track record of guiding team delivery quality and consistency.

Mansioni

• Lead the design, configuration and development of ServiceNow Integrated Risk Management (IRM) including policy and compliance and risk management
• Facilitate requirement workshops with client stakeholders and translate risk needs into technical backlog and solution design
• Own end-to-end delivery across workflows, data model, scripting and integrations
• Define integration approach and ensure alignment with broader platform and stabilisation priorities
• Provide technical leadership through standards, estimates, reviews and mentoring for the delivery team
• Contribute to current-state assessment and recommendations for an applications portfolio
• Partner with delivery and client teams to plan releases, manage dependencies and reduce delivery risk

Conoscenze

ServiceNow IRM

GRC delivery

Workflow design

Scripting

Stakeholder leadership

Strumenti

REST APIs

SOAP APIs

Integration Hub

ITSM

Descrizione del lavoro

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Job Description

Developer

Develop and customize ServiceNow applications, workflows, forms, business rules, and UI policies.

Build integrations using REST/SOAP APIs and Integration Hub.

Configure ITSM, ITOM, Service Catalog, CMDB, and Portal solutions.

Perform scripting, troubleshooting, testing, and deployment activities.

Collaborate with Business Analysts and Architects to deliver solutions.

ServiceNow Development & Administration

We are seeking a ServiceNow IRM Technical Lead to own an IRM workstream from requirements to release. You stay hands-on in ServiceNow configuration and development while leading client workshops, shaping solution design, and guiding the delivery team.

Responsibilities

• Lead the design, configuration and development of ServiceNow Integrated Risk Management (IRM) including policy and compliance and risk management
• Facilitate requirement workshops with client stakeholders and translate risk needs into technical backlog and solution design
• Own end-to-end delivery across workflows, data model, scripting and integrations
• Define integration approach and ensure alignment with broader platform and stabilisation priorities
• Provide technical leadership through standards, estimates, reviews and mentoring for the delivery team
• Contribute to current-state assessment and recommendations for an applications portfolio
• Partner with delivery and client teams to plan releases, manage dependencies and reduce delivery risk

Requirements

• ServiceNow IRM (GRC) delivery with hands-on configuration and development ownership
• ServiceNow platform capability across flows and workflows, data model, scripting and integrations
• Requirement leadership with demonstrated ability to run stakeholder discussions independently
• Solution design experience translating business risk needs into scalable platform patterns
• Technical leadership with a track record of guiding team delivery quality and consistency

Nice to have

• Experience in financial services, credit bureau or regulated data environments
• ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist – Risk and Compliance (CIS-RC)