ServiceNow ITSM Project Manager - End-to-End Delivery

Precision Sourcing Australia; Sydney; Hybrid; AUD 160,000 - 209,000; Full time

Job summary

Precision Sourcing Australia is seeking an experienced Project Manager for a 9-month initial contract in Sydney, working 3–4 days per week in the CBD office. Start ASAP with a very urgent need.

You will lead a range of business and technology initiatives, uplift project governance, and deliver projects end-to-end in a developing delivery environment. The role suits a hands-on PM comfortable in a less structured setup, building processes as needed and engaging confidently with both technical and

Qualifications

• Experience delivering ServiceNow builds (ITSM)
• Experience in project governance, delivery frameworks, or PMO uplift
• Strong stakeholder management and ability to influence senior stakeholders
• Excellent communication across business and technical teams
• Experience in less-structured or evolving delivery environments
• Proficient in Jira planning and tracking
• Jira administration experience is a plus
• Exposure to IT infrastructure delivery projects is beneficial
• Ability to manage multiple priorities autonomously

Responsibilities

• Define and implement demand management frameworks across the organisation
• Develop and uplift project delivery frameworks, governance processes, and delivery standards
• Create project briefs, delivery plans, timelines, and key project documentation
• Manage end-to-end projects to ensure on-time delivery
• Maintain and track project plans in Jira within a waterfall delivery context
• Coordinate stakeholders across business and technology teams
• Provide project reporting, risk management and governance support
• Drive accountability and escalate as needed
• Contribute to continuous improvement of project delivery practices

Skills

Stakeholder management

Communication

Project governance

Delivery frameworks

Autonomy

Tools

Jira

ServiceNow

Job description

Precision Sourcing Australia is seeking an experienced Project Manager for a 9-month initial contract in Sydney, working 3–4 days per week in the CBD office. Start ASAP with a very urgent need.

You will lead a range of business and technology initiatives, uplift project governance, and deliver projects end-to-end in a developing delivery environment. The role suits a hands-on PM comfortable in a less structured setup, building processes as needed and engaging confidently with both technical and